I purchased an OBi312 three weeks ago and registered it on ObiTalk. It configured correctly and worked perfectly for 10 days. Unfortunately it has suffered a mortal failure. Its operation degraded over 6 or 7 days, and it now won't reset via the paper clip. It's not seen on the network, and I cannot connect to it via the browser. (I also have an OBi212 which I've returned to service in place of the faulty OBi312.)
I attempted to open a new support request form, but cannot do so as the OBi312 device is not shown in the drop-down product list, and the support request form errors out when I attempt to send it saying the 9-digit OBi number does not match the selected model!
I contacted the San Jose phone number (408 890 6000), but was requested to open the support request form on ObiTalk, which I'm unable to do.
Could you please advise how/where I can submit the failure report on the faulty OBi312.
Thanks