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Author Topic: ObiFax Doesn't Send Fax PDFs to EMail Account??  (Read 799 times)
KCSanDiego
Newbie
*
Posts: 4


« on: November 04, 2019, 09:10:25 pm »

I started a trial to ObiExtras in order to use my ObiTalk account with the "Fax to Email" feature. Set up was a snap. I can send faxes to my Google Voice number in ObiTalk and they are received. I just don't get an email with the PDF file containing the fax. There really are no options other than "Enable ObiFax" and entering my email address, so I don't know what could be wrong. Has anyone had similar issue?


* ObiFax 1.JPG (90.05 KB, 683x959 - viewed 21 times.)

* ObiFax 2.JPG (66.09 KB, 673x653 - viewed 23 times.)
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drgeoff
Hero Member & Beta Tester
*****
Posts: 4497


« Reply #1 on: November 05, 2019, 12:53:35 am »

Have you looked in your email spam folder?
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KCSanDiego
Newbie
*
Posts: 4


« Reply #2 on: November 05, 2019, 11:07:33 am »

Thanks for your reply, drgeoff. Yes, I've looked at my spam folder. I also verified that the fax transmitter reports successful transmission. If you'd like to try sending me a fax, my fax number is (858) 677-9973.
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simpleAnswers
Jr. Member
**
Posts: 57


« Reply #3 on: November 08, 2019, 08:55:03 am »

THIS IS A REAL PROBLEM.

I've had ObiFax setup for more than a year and it was emailing me the fax documents previously.

I noticed that sometime after Oct 20, 2019 the system stopped forwarding the faxes to the email address.

I've looked through the settings and there is nothing here to say why it stopped.
I know it is not the GV number or fax number.. I tried sending a fax to both the GV and fax number and it gets answered. The fax says successfully sent, but then ObiFax won't email me or even notify me of the fax.

THIS IS VERY DANGEROUS AS THE SENDER SEES A FAX SENT SUCCESSFULLY MESSAGE.

Since this was the only feature that I signed up to ObiExtras for, I've just gone ahead and switched to HelloFax Annual plan instead.

Ever since Polycom took over it has just been downhill from there.
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KCSanDiego
Newbie
*
Posts: 4


« Reply #4 on: November 08, 2019, 10:41:36 am »

Thanks for the confirmation 'simpleAnswers'. I submitted a support ticket a couple days ago. So far <crickets>. We'll see. Like you, I was going to buy ObiExtras after the trial period just for the incoming fax feature. Without the feature, I'm shopping as well...
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KCSanDiego
Newbie
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Posts: 4


« Reply #5 on: November 17, 2019, 05:44:04 pm »

No reply after submitting a support ticket. No one's home. Sad...
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simpleAnswers
Jr. Member
**
Posts: 57


« Reply #6 on: November 22, 2019, 10:16:23 am »

No reply after submitting a support ticket. No one's home. Sad...

I also submitted a support ticket and got a reply asking me what email address I was using for it. Then after I replied telling them the email, they stopped saying anything despite my multiple attempts to contact support after that.

Terrible service as expected
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DudleyNYC
Newbie
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Posts: 1


« Reply #7 on: December 13, 2019, 03:29:41 pm »

Has anyone received a resolution to this problem?
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