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Author Topic: OBI not connected to GV  (Read 232 times)
mellaby
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Posts: 29


« on: November 05, 2019, 11:42:39 am »

I just got a e-mail stating: Service Offline Alert -- OBi Device (xxxxxxxxx) is Not Registered
Is GV down or has my Obi died?
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SteveInWA
Hero Member & Beta Tester
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Posts: 5787



« Reply #1 on: November 05, 2019, 03:03:43 pm »

Not necessarily either reason.  It could simply be a temporary interruption of your own internet service, or some other network-related issue.  Google Voice is not "down".

Power off all of the network gear in the path (modem, router/switch/WiFi access point, OBi).  Power them up in that order, waiting a couple minutes after each device before powering up the next one.

Give it 10 minutes.  Does it work now?
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--Steve

Google Voice Forum Product Expert

https://support.google.com/voice/community
mellaby
Jr. Member
**
Posts: 29


« Reply #2 on: November 05, 2019, 09:22:10 pm »

Thanks Steve. I tried your suggestion but I'm still getting Connection Failed: No Response. I tried a factory reset and  deleted all info in my Google Voice relating to the Obi, but it won't connect to my Google account.
« Last Edit: November 05, 2019, 09:52:01 pm by mellaby » Logged
SteveInWA
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Posts: 5787



« Reply #3 on: November 05, 2019, 10:27:28 pm »

What happens when you dial the echo test number, **9 222 222 222 ?  Do you hear "Welcome to OBiTALK..."?

If so, you may be able to fix the problem by completely deleting your device off of your OBiTALK dashboard, doing a factory reset, then re-adding the device, using the **5 procedure, and re-configuring Google Voice.

See:  http://www.obitalk.com/forum/index.php?topic=13868.0.  Follow all the steps, in order, and don't skip any step.
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--Steve

Google Voice Forum Product Expert

https://support.google.com/voice/community
SteveInWA
Hero Member & Beta Tester
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Posts: 5787



« Reply #4 on: November 06, 2019, 01:25:39 am »

SPAM.
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--Steve

Google Voice Forum Product Expert

https://support.google.com/voice/community
mellaby
Jr. Member
**
Posts: 29


« Reply #5 on: November 06, 2019, 08:44:14 am »

What happens when you dial the echo test number, **9 222 222 222 ?  Do you hear "Welcome to OBiTALK..."?

If so, you may be able to fix the problem by completely deleting your device off of your OBiTALK dashboard, doing a factory reset, then re-adding the device, using the **5 procedure, and re-configuring Google Voice.

See:  http://www.obitalk.com/forum/index.php?topic=13868.0.  Follow all the steps, in order, and don't skip any step.
The Echo test worked. The factory reset worked showing my devices info, but when I tried to re-configure Google Voice I got Support.google.com refused to connect. I continued but SP1 came back: Connect Failed: No Response
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mellaby
Jr. Member
**
Posts: 29


« Reply #6 on: November 06, 2019, 10:02:22 am »

I got frustrated with the whole situation, so I moved my Obi over to my neighbors and it worked just fine. So now I know it's my router. I did a factory reset on the router and rebooted the Obi and it worked. Yesterday I assigned my printer port to stay on the same port. How the heck did that screw up my router for my Obi (everything else worked fine including the printer) Rebooting the router did not fix the problem. What ever, thanks again Steve for all your help.
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SteveInWA
Hero Member & Beta Tester
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Posts: 5787



« Reply #7 on: November 06, 2019, 10:19:01 am »

Glad that worked; it sounds like the router had duplicate entries in its ARP table (pointing to two different MAC addresses), or a similar problem.
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--Steve

Google Voice Forum Product Expert

https://support.google.com/voice/community
mellaby
Jr. Member
**
Posts: 29


« Reply #8 on: November 08, 2019, 11:45:45 am »

I can't find the ARB tables in my router. But when I was having troubles I always saw my Obi on the first assigned IP. My printer was assigned 57 ports down.
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