Phone without ring when using Callback Function
Riyas:
Hi,
I have the same problem. If I choose callback option 1, my phone port is not ringing. Hope, we'll get a bugfix soon
Ostracus:
Quote from: RonR on October 02, 2011, 11:13:27 pm
Obihai Technology,
The problem Thunnderman described may be related to the Auto Attendant Callback problem I reported to you via email on 8/1/2011 that you acknowledged on 8/2/2011 but did not fix. I followed up with you on 8/7/2011 after receiving the first release of v1.3, but never heard from you again.
Email sent to "Obihai Support Team" <support@obihai.com> on 8/7/2011:
In v1.3, the PHONE Port does not ring even though the Auto Attendant is attempting to call it. This goes on indefinitely with the PHONE Port in a busy state. The only way to stop the Auto Attendant is to take the PHONE Port off-hook (which isn't ringing) or power cycle the OBi.
At 11:42 AM 8/2/2011, you wrote:
We are able to duplicate this and we have added it to our bug list.
-Obihai Support Team
-----Original Message-----
From: RonR
Sent: Monday, August 01, 2011 11:48 PM
To: Obihai Support Team
Subject: Auto Attendant Callback Failure
1. Dial Auto Attendant (**0)
2. Select Option 3 (Callback)
3. Enter 0# (to have the Callback come to the PHONE Port) and hang up
4. Answer incoming Callback
A buzz (or occasionally silence) is heard upon answering the callback.
"0#" just tells me "invalid pin". Correction, entering the right pin and hanging up but I don't get a callback. Is that "Zero-Pound"?
RonR:
Quote from: RonR on October 02, 2011, 11:13:27 pm
Obihai Technology,
The problem Thunnderman described may be related to the Auto Attendant Callback problem I reported to you via email on 8/1/2011 that you acknowledged on 8/2/2011 but did not fix. I followed up with you on 8/7/2011 after receiving the first release of v1.3, but never heard from you again.
Email sent to "Obihai Support Team" <support@obihai.com> on 8/7/2011:
In v1.3, the PHONE Port does not ring even though the Auto Attendant is attempting to call it. This goes on indefinitely with the PHONE Port in a busy state. The only way to stop the Auto Attendant is to take the PHONE Port off-hook (which isn't ringing) or power cycle the OBi.
At 11:42 AM 8/2/2011, you wrote:
We are able to duplicate this and we have added it to our bug list.
-Obihai Support Team
-----Original Message-----
From: RonR
Sent: Monday, August 01, 2011 11:48 PM
To: Obihai Support Team
Subject: Auto Attendant Callback Failure
1. Dial Auto Attendant (**0)
2. Select Option 3 (Callback)
3. Enter 0# (to have the Callback come to the PHONE Port) and hang up
4. Answer incoming Callback
A buzz (or occasionally silence) is heard upon answering the callback.
Obihai support,
Will this reproducible bug also be fixed in an upcoming maintenance release?
infin8loop:
RonR, Maybe you inspired them.
Enhancements & Fixes in Maintenance Release 1.3.0(2586):
Fixed AA callback issue where the caller, after connecting to the AA, then pressing one, cannot ring the phone.
http://www.youtube.com/watch?v=pV5-LcEmXls&NR=1
I'm too uninspired to actually test it. I'm not sure why the description says "then pressing one". I thought 3 was for callback. I'm probably confused, as usual.
Ok, I reread the thread. It looks like pressing 1 and 3 both had issues. Nevertheless only "pressing one" is mentioned. And I'm still confused.
RonR:
There's still a problem with Auto Attendant callbacks. If you initiate a callback by pressing 3, the Auto Attendant calls the requested number back as expected. If a callback is again initiated by pressing 3, no callback is made. Everything appears normal and no errors are reported, but no callback occurs and no attempt is logged.
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