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Author Topic: Curious About Odd Google Voice Outgoing Call  (Read 726 times)
ceg3
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Posts: 404


« on: November 06, 2019, 07:18:21 am »

This is not a big deal at all.  I just am wondering about a problem I have whenever I call Zenni Optical in Ca. using a 1-800 number.  The call completes and of course I go on hold and there is music, but every so often the music drops out.  What I discovered the first time this happened is that when I eventually get to speak with someone the call drops out for up to 10 seconds, but comes back.  This happens repeatedly and only after a short period of time between dropping out.  I had to call a number of times, so I decided to ask them to call me and when they do the call works perfectly.
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SteveInWA
Hero Member & Beta Tester
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« Reply #1 on: November 06, 2019, 10:17:11 am »

If you need to call them regularly, try this:  next time, when you hear dead air, start talking.  Does the audio (music on hold or whatever) come back on?  If so, it's a silence detection being triggered, which kills the audio to save bandwidth.
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--Steve

Google Voice Forum Product Expert

https://support.google.com/voice/community
ceg3
Sr. Member
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Posts: 404


« Reply #2 on: November 06, 2019, 01:14:56 pm »

Good thought, but didn't seem to make any difference.  The thing is, when the call connects the call seems to drop out, and I can't hear the person on the phone and I don't think they can hear me.  Oh, well. Good news is I shouldn't have to call them too often or any time soon.
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