Impasse reached and no response from OBihai/Polycom Support
Toro:
Thanks for the information.
As the "dead" device is manufactured by Polycom, the replacement device must also ultimately come from Polycom, regardless of how the failed item was purchased.
Per your advice, the OBi312 is not a consumer item, so Polycom doesn't issue the RMA.
Then it must be issued by the retailer who supplied it?
The retailer has advised it must go to Polycom.
There's several retailers of the OBi312, yet none of their web sites discuss the fact that it is not a consumer product, nor that special support requirements apply to it. There were no specific conditions put on the sale of the item to me at the time of purchase. A retail sale appears to be a retail sale for them.
Who should I submit the RMA request to? Someone somewhere must be obligated to honor the warranty.
Thanks for any advice.
Toro:
An update.
Obi Support at Polycom has advised that a replacement OBi312 is being shipped to me today.
That should resolve the problem and bring the case to an end.
Thank you OBi Support at Polycom.
Best regards.
SteveInWA:
Quote from: Toro on November 22, 2019, 05:43:45 pm
An update.
Obi Support at Polycom has advised that a replacement OBi312 is being shipped to me today.
That should resolve the problem and bring the case to an end.
Thank you OBi Support at Polycom.
Best regards.
Good to hear; I talked with my contact at Poly, and he agreed to help you out. You neglected to mention that you are in Australia.
Toro:
Thank you for your efforts with this Steve. The new item should be getting close.
Re: from Australia. I didn't think it carried any relevance so I didn't mention it.
Best regards.
Toro:
Replacement item received today.
Thank you Steve.
Thank you OBi Support at Polycom.
All good.
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