Small Business Setup with a Complex Question. Please Help!
p3ernie:
Hello,
I currently have 2 business landlines with Spectrum. I plan on using a 2 line phone such that when my customers call my number and I pick up, and someone else calls, it will line hunt/roll over to line 2 so that my front desk can answer the additional call. I also want my customers to be able to text me on the same number. (This is the main reason why I am using GV) I also want to have three 2 line phones setup throughout the office. I prefer to use one google voice number but am open to using other providers.
I know there are a number of different ways to accomplish this and one way is to use google voice along with the obi without using the landline service. However, I would like to be able to dial 911 and don't mind paying for the 2 landlines.
So my question is:
1. Can I setup the obi using obiLine so that when customers call my google voice number, it is routed through the landline and I could answer the call using a 2 line phone and enable line hunt/rollover?
1a. If possible, would the incoming caller ID reflect the name since it is being routed through the
landline and not google voice?
1b. Also, if I were to place an outgoing call, could that also be routed through the landline but have it
show up as my google voice number when customers receive the call?
1c. Is there a simpler solution to set up outgoing calls to show my GV # using the landline? I know
with incoming calls, I can have the GV number just forward to the landline without using an obi. If
there was a simpler way to make calls using the landline but have my GV# as the caller ID, that would
solve everything.
2. Assuming the above is possible, if I want to setup three 2 line phones throughout the office, would I need 3 separate Obi devices?
3. To make matters more complicated, I also want to use a fax line. One thought I had was get rid of one of the landlines and use the obi and GV to setup the obi to handle a 2 line phone. Then use one landline strictly for fax. If I did this, would I be able to connect this landline to an obiLine to make 911 calls? This way, I can save money by not having to pay for 2 landlines but still get all of the features I am looking for. I don't need the fax # to be the same as the GV#.
I know my question is complicated so any suggestions or thoughts would be greatly appreciated. Thank you in advance for your help!
SteveInWA:
No, don't do that. The requirements you describe are too complex, and the consumer version of Google Voice is neither recommended for business use, nor is any direct support available from Google.
Use a paid Internet Telephone Service Provider (ITSP) that has the features you need. For example, Callcentric can provide as many inbound phone numbers, in whatever area code(s) you need, and you can dedicate one number to be an inbound fax mailbox (not using the OBiTALK device). It also supports hunt groups, multiple extensions, and an IVR. It even supports SMS.
Setting up an OBiTALK device to use an ITSP like Callcentric is very easy, since OBiTALK has pre-defined configuration templates.
Lavarock7:
I sent you a PM. Let me know if you don't get it.
p3ernie:
Thanks for your response. I will look into callcentric.
But is it possible to use ObiLine for outgoing calls but have my gv number show up on the receiver's caller ID instead of my landline?
Because at the end of the day, I can just use my landline number strictly for outgoing calls. I can give my customers my GV number for them to call me on (have it fwd to the landline) and I'll just call back using my landline number. But I'm not sure if they call my GV number, it would line hunt on my 2 line phone. If it doesn't line hunt then I might have to go with callcentric or something similar.
Quote from: SteveInWA on December 09, 2019, 02:51:41 am
No, don't do that. The requirements you describe are too complex, and the consumer version of Google Voice is neither recommended for business use, nor is any direct support available from Google.
Use a paid Internet Telephone Service Provider (ITSP) that has the features you need. For example, Callcentric can provide as many inbound phone numbers, in whatever area code(s) you need, and you can dedicate one number to be an inbound fax mailbox (not using the OBiTALK device). It also supports hunt groups, multiple extensions, and an IVR. It even supports SMS.
Setting up an OBiTALK device to use an ITSP like Callcentric is very easy, since OBiTALK has pre-defined configuration templates.
p3ernie:
Yes I got your PM. Thanks for taking the time to write out those scenarios. I will look into voip.ms as well
Quote from: Lavarock7 on December 09, 2019, 01:39:44 pm
I sent you a PM. Let me know if you don't get it.
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