Small Business Setup with a Complex Question. Please Help!
SteveInWA:
Quote from: p3ernie on December 10, 2019, 11:41:51 am
Is it possible to use the obi and google voice to only make outgoing calls (without obiLine) and continue to use the landline for incoming calls?
Quote from: drgeoff on December 10, 2019, 12:23:19 am
Quote from: p3ernie on December 09, 2019, 05:31:28 pm
But is it possible to use ObiLine for outgoing calls but have my gv number show up on the receiver's caller ID instead of my landline?
No. That CallerID is set by the landline service provider.
Now you are just being a stubborn cheapskate. Lavarock and I already gave you two ideal solutions for your needs.
I am the resident expert here on everything Google Voice, and I am telling you that it is not suitable for your use case. There is no point whatsoever to try merging Google Voice into a convoluted solution. It cannot provide hunt groups, and all of the features you need are easily and inexpensively configured with either voip.ms or with Callcentric.
p3ernie:
Quote from: drgeoff on December 10, 2019, 11:59:31 am
Quote from: p3ernie on December 10, 2019, 11:41:51 am
Is it possible to use the obi and google voice to only make outgoing calls (without obiLine) and continue to use the landline for incoming calls?
Quote from: drgeoff on December 10, 2019, 12:23:19 am
Quote from: p3ernie on December 09, 2019, 05:31:28 pm
But is it possible to use ObiLine for outgoing calls but have my gv number show up on the receiver's caller ID instead of my landline?
No. That CallerID is set by the landline service provider.
Configurations for incoming and outgoing calls are independent of each other. You need an OBiLINE if either (or both) will user a POTS landline. No problem to have incoming calls from landline through an OBiLINE and outgoing calls using GV over the internet.
Thanks for the helpful response!
p3ernie:
Quote from: SteveInWA on December 10, 2019, 01:34:40 pm
Quote from: p3ernie on December 10, 2019, 11:41:51 am
Is it possible to use the obi and google voice to only make outgoing calls (without obiLine) and continue to use the landline for incoming calls?
Quote from: drgeoff on December 10, 2019, 12:23:19 am
Quote from: p3ernie on December 09, 2019, 05:31:28 pm
But is it possible to use ObiLine for outgoing calls but have my gv number show up on the receiver's caller ID instead of my landline?
No. That CallerID is set by the landline service provider.
Now you are just being a stubborn cheapskate. Lavarock and I already gave you two ideal solutions for your needs.
I am the resident expert here on everything Google Voice, and I am telling you that it is not suitable for your use case. There is no point whatsoever to try merging Google Voice into a convoluted solution. It cannot provide hunt groups, and all of the features you need are easily and inexpensively configured with either voip.ms or with Callcentric.
As I mentioned earlier I have no problem paying for services. I am just partial to GV because it's so easy to use and links to my other google accounts and would be much easier to train my employees.
SteveInWA:
Quote from: p3ernie on December 10, 2019, 10:28:33 pm
Quote from: SteveInWA on December 10, 2019, 01:34:40 pm
Quote from: p3ernie on December 10, 2019, 11:41:51 am
Is it possible to use the obi and google voice to only make outgoing calls (without obiLine) and continue to use the landline for incoming calls?
Quote from: drgeoff on December 10, 2019, 12:23:19 am
Quote from: p3ernie on December 09, 2019, 05:31:28 pm
But is it possible to use ObiLine for outgoing calls but have my gv number show up on the receiver's caller ID instead of my landline?
No. That CallerID is set by the landline service provider.
Now you are just being a stubborn cheapskate. Lavarock and I already gave you two ideal solutions for your needs.
I am the resident expert here on everything Google Voice, and I am telling you that it is not suitable for your use case. There is no point whatsoever to try merging Google Voice into a convoluted solution. It cannot provide hunt groups, and all of the features you need are easily and inexpensively configured with either voip.ms or with Callcentric.
As I mentioned earlier I have no problem paying for services. I am just partial to GV because it's so easy to use and links to my other google accounts and would be much easier to train my employees.
This is an example of one way small companies fail: the owner takes on tasks and responsibilities that have nothing to do with the core competency or purpose of that business. You're in business to do something other than be a telephony technician. You should leave that up to one service provider that can provide all the features you need, simply, without convoluted fiddling to route calls between providers, and certainly not something that you will have to remember what you did, when it breaks 6 months from now.
There is nothing simple about your proposal to use Google Voice for some things and not for others, and, for the last time, it won't even do what you want.
Google now has a business-class version of Google Voice for G Suite customers. Unlike the consumer version, it has direct customer support, business-class management and call handling functions, and a service level agreement. At the moment, it doesn't have hunt groups either, but I expect that this will become available at some unknown point in the future. See: https://cloud.google.com/voice/
Just pick a paid service provider like the two already discussed and get back to actually making money doing what your business is intended to do.
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