Small Business Setup with a Complex Question. Please Help!
SteveInWA:
Quote from: p3ernie on December 09, 2019, 05:31:28 pm
Thanks for your response. I will look into callcentric.
But is it possible to use ObiLine for outgoing calls but have my gv number show up on the receiver's caller ID instead of my landline?
Because at the end of the day, I can just use my landline number strictly for outgoing calls. I can give my customers my GV number for them to call me on (have it fwd to the landline) and I'll just call back using my landline number. But I'm not sure if they call my GV number, it would line hunt on my 2 line phone. If it doesn't line hunt then I might have to go with callcentric or something similar.
Quote from: SteveInWA on December 09, 2019, 02:51:41 am
No, don't do that. The requirements you describe are too complex, and the consumer version of Google Voice is neither recommended for business use, nor is any direct support available from Google.
Use a paid Internet Telephone Service Provider (ITSP) that has the features you need. For example, Callcentric can provide as many inbound phone numbers, in whatever area code(s) you need, and you can dedicate one number to be an inbound fax mailbox (not using the OBiTALK device). It also supports hunt groups, multiple extensions, and an IVR. It even supports SMS.
Setting up an OBiTALK device to use an ITSP like Callcentric is very easy, since OBiTALK has pre-defined configuration templates.
No. There is no call hunting capability at all in the consumer version of Google Voice, and you should not be depending on it to run a business.
drgeoff:
Quote from: p3ernie on December 09, 2019, 05:31:28 pm
But is it possible to use ObiLine for outgoing calls but have my gv number show up on the receiver's caller ID instead of my landline?
No. That CallerID is set by the landline service provider.
p3ernie:
I read in another thread that it is possible to line hunt using obi and google voice. Am I missing something?
https://www.obitalk.com/forum/index.php?topic=6046.0
Quote from: SteveInWA on December 09, 2019, 05:34:05 pm
Quote from: p3ernie on December 09, 2019, 05:31:28 pm
Thanks for your response. I will look into callcentric.
But is it possible to use ObiLine for outgoing calls but have my gv number show up on the receiver's caller ID instead of my landline?
Because at the end of the day, I can just use my landline number strictly for outgoing calls. I can give my customers my GV number for them to call me on (have it fwd to the landline) and I'll just call back using my landline number. But I'm not sure if they call my GV number, it would line hunt on my 2 line phone. If it doesn't line hunt then I might have to go with callcentric or something similar.
Quote from: SteveInWA on December 09, 2019, 02:51:41 am
No, don't do that. The requirements you describe are too complex, and the consumer version of Google Voice is neither recommended for business use, nor is any direct support available from Google.
Use a paid Internet Telephone Service Provider (ITSP) that has the features you need. For example, Callcentric can provide as many inbound phone numbers, in whatever area code(s) you need, and you can dedicate one number to be an inbound fax mailbox (not using the OBiTALK device). It also supports hunt groups, multiple extensions, and an IVR. It even supports SMS.
Setting up an OBiTALK device to use an ITSP like Callcentric is very easy, since OBiTALK has pre-defined configuration templates.
No. There is no call hunting capability at all in the consumer version of Google Voice, and you should not be depending on it to run a business.
p3ernie:
Is it possible to use the obi and google voice to only make outgoing calls (without obiLine) and continue to use the landline for incoming calls?
Quote from: drgeoff on December 10, 2019, 12:23:19 am
Quote from: p3ernie on December 09, 2019, 05:31:28 pm
But is it possible to use ObiLine for outgoing calls but have my gv number show up on the receiver's caller ID instead of my landline?
No. That CallerID is set by the landline service provider.
drgeoff:
Quote from: p3ernie on December 10, 2019, 11:41:51 am
Is it possible to use the obi and google voice to only make outgoing calls (without obiLine) and continue to use the landline for incoming calls?
Quote from: drgeoff on December 10, 2019, 12:23:19 am
Quote from: p3ernie on December 09, 2019, 05:31:28 pm
But is it possible to use ObiLine for outgoing calls but have my gv number show up on the receiver's caller ID instead of my landline?
No. That CallerID is set by the landline service provider.
Configurations for incoming and outgoing calls are independent of each other. You need an OBiLINE if either (or both) will user a POTS landline. No problem to have incoming calls from landline through an OBiLINE and outgoing calls using GV over the internet.
Navigation
[0] Message Index
[#] Next page
[*] Previous page