Solution to Obi202 ringing both ports when either is called
twalp:
My Obi202 has two phones connected, and at my voip service provider I have two DIDs (one on a sub-account). Only the phone being called should ring, but when either number was called both phones rang. After my voip service provider vetted my settings in their control panel as correct, I found the solution in the Obi202 Settings Wizard:
In Voice Services > SP1 Service, change X_InboundCallRoute from "ph,ph2" to "ph". Then in SP2 Service change X_InboundCallRoute from "ph,ph2" to "ph2".
I had failed to notice that there's a comma instead of a period in the default setting for X_InboundCallRoute (ph,ph2). The comma means "ring ph and ph2".
I hope this helps anyone with the same problem.
epleini:
I have also faced similar issue.
Thanks
Liteblue
drgeoff:
Quote from: epleini on December 20, 2019, 04:58:04 am
I have also faced similar issue.
Which ports ring is selectable during the configuration for a service provider. eg
ajpoe:
I am having this issue and I can't seem to fix it. I have two GV lines for a small business. I want my GV line to ring my phone only, SP2 set to ring Phone 2. I want my assistant's line and my line to ring on her line, SP1 set to ring SP1, SP2.
I have it set up this way in the Phone Port Configuration summary but both phones still ring when someone calls her line. How do I fix this?
drgeoff:
Quote from: ajpoe on January 06, 2020, 07:41:07 am
I am having this issue and I can't seem to fix it. I have two GV lines for a small business. I want my GV line to ring my phone only, SP2 set to ring Phone 2. I want my assistant's line and my line to ring on her line, SP1 set to ring SP1, SP2.
I have it set up this way in the Phone Port Configuration summary but both phones still ring when someone calls her line. How do I fix this?
1. "SP1 set to ring SP1, SP2. " is nonsense. You probably mean that SP1 is set to ring PH1 and PH2.
2. "both phones still ring when someone calls her line." You may be unaware that the PHONE1 jack on an OBi202 is wired to support a 2-line phone. Both the PH1 and PH2 circuits are wired to that jack. If you have a 2-line phone connected to that jack with a 4-conductor cord then yes your phone will ring when her line is called. The simple fix for that is to replace the 4-conductor cord with a 2-conductor one. (Or maybe the phone has a setup option to disable the second line.)
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