Solution to Obi202 ringing both ports when either is called
drgeoff:
OK let's do some diagnostic troubleshooting.
Unplug both cords from the OBi's 2 phone jacks.
From another phone, such as a cellphone, call your GV number while observing the LEDs on the OBi. The right hand LED (Phone 2) and the adjacent one (Phone 1) should both change from steady green to blinking. Terminate the call and they should both return to steady.
Again from the other phone, call your assistant's GV number. The right hand LED should remain steady and the adjacent one start blinking. Terminate the call.
If the results are as they should be then the OBi is configured correctly and something is amiss with the phones or how they are connected to the OBi. Are they directly wired to the OBi using only the supplied cords or are they connected via premises wiring?
If the LEDs are not behaving as above then proceed as follows:
1. Replug the phones.
2. From either phone dial ***0. At the prompt dial 30 followed by #. Follow the prompts to change to the new value 1. (This is to enable access to the OBi202's onboard web server.)
3. From either phone dial ***1 and note down the IP address which will be read out to you.
4. Enter that IP address into a browser on a computer on the same LAN as the OBi202. Log in with username admin and password admin. (Unless you have previously changed the password.)
5. Click on "Voice Services". Click on "SP1 service". Look for the line X_InboundCallRoute. The value should be ph or PH or ph1 or PH1. (All four versions are equivalent.)
6. Click on "SP2 Service". Its X_InboundCallRoute should be ph,ph2 or ph1,ph2 or the capitalised versions. Possibly within braces ( and ).
ajpoe:
Everything functions as you described on the Obi so it must be the phone system. I have a Panasonic base unit with two wireless handsets. The Obi is hardwired to my Spectrum modem/router and the phone lines run directly to the base unit. I keep all of that tucked away and we keep the handsets on our desk. So, it must be the base unit ringing both handsets regardless of which line is called. I am searching through the Panasonic manual with no luck but I'll keep researching.
SteveInWA:
There are two issues here:
You don't understand the physical telephone wiring. On a Panasonic two-line phone, AND on the OBi 202, the phone 1 jack is a RJ-14, 2-line, 4-wire connection. You only need ONE 4-conductor phone cord. Plug it into the phone 1 jack on both devices. You do NOT need to connect anything to the phone 2 jacks on either device. The phone 2 jacks are ONLY used when a) connecting the 202 to two physically separate one-line telephones, or b) when connecting the phone to two physically separate one-line (RJ-11) telephone jacks.
But, the real issue is: you are confused about the concept of a two-line cordless phone system. EACH handset will ring on calls from BOTH lines. There is no setting to do what you want. This is a limitation of the telephone, not the OBi.
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