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Author Topic: Google charging for outbound calls to US?  (Read 4488 times)
tpedwards
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« on: January 15, 2020, 08:41:55 pm »

For the past few months, when I try to make a call to a US number, it states that the call will be charged $.01 per minute. Any idea why this is occurring? If I place a call from my desk (browser) or phone I do not get this message nor incur a charge.

Thanks in advance,
Tom in Nashville, TN
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SteveInWA
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« Reply #1 on: January 15, 2020, 08:54:17 pm »

See my answer to your question, here:  https://support.google.com/voice/thread/25788774

See also:  https://www.fcc.gov/general/traffic-pumping
« Last Edit: January 15, 2020, 08:58:30 pm by SteveInWA » Logged

tpedwards
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« Reply #2 on: January 15, 2020, 09:05:48 pm »

I understand that, but the charge is for ALL calls. My wife gets this message just to call my office in downtown Nashville.

I'm thinking perhaps there is a setting I changed and didn't realize the impact. Stumped.
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SteveInWA
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« Reply #3 on: January 15, 2020, 09:12:21 pm »

You can enter any phone number and check its per-minute rate, here:

https://www.google.com/voice#billing
« Last Edit: January 16, 2020, 09:35:33 pm by SteveInWA » Logged

tpedwards
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« Reply #4 on: January 16, 2020, 08:02:24 pm »

Yes, I see charges for local calls. But I still do not know for certain why.
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SteveInWA
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« Reply #5 on: January 16, 2020, 08:07:43 pm »

Did you look up the number(s) that you were calling?  The tool should return a per-minute cost.  If it says it's a free call, but you were charged, that's a bug. But, if it says the call is billable at one cent per minute, then that's because the carrier that hosts that number is charging excessive intercarrier connection rates.
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tpedwards
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« Reply #6 on: January 16, 2020, 08:56:54 pm »

No, the URL cited takes me to billing history, no place to proactively check a number.

Besides, I do not and have not yet been charged when I initiate a call from Google Voice on my phone or from the GV web page (connecting with phone). Why would there be a difference from using GV from Obi202 and from a web page?

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SteveInWA
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« Reply #7 on: January 16, 2020, 09:36:30 pm »

Sorry, I posted the wrong link.

Go here, and enter the numbers:  https://www.google.com/voice#billing

I'd like to help, but you need to provide some evidence.
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tpedwards
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« Reply #8 on: January 17, 2020, 09:25:50 pm »

Still just billing history. That's the same link as before.

I am willing to provide some evidence, but I have no idea what you are looking for.

I can give an example. On January 9, my wife called the pediatrician's office - a local call - ‪(615) 773-7277‬. The call lasted 4:23 and we were charged $.05.



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SteveInWA
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« Reply #9 on: January 18, 2020, 01:41:51 pm »

The link I provided goes directly to the old, "Legacy" Google Voice website's billing tab.  If your browser doesn't go there, it's likely a cached data or cookie issue.  You could get there indirectly by starting on the new Google Voice website, (https://voice.google.com/u/0/calls), clicking the three horizontal bar "hamburger" menu icon, then scrolling down and clicking "Legacy Google Voice".  Note:  if this is a G Suite account, you will not have access to the Legacy website, since the new G Suite version of Google Voice doesn't use it.

The number you posted is provisioned with a high-rate "Competitive" Local Exchange Carrier, and it is, indeed, one cent per minute to call that carrier' numbers.  See the attached screenshot.
 


* screenshot-www.google.com-2020.01.18-13_37_19.png (100.27 KB, 965x723 - viewed 243 times.)
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jaysundahl
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« Reply #10 on: January 19, 2020, 02:08:08 pm »

It wasn't obvious how to find the info in the legacy site, but when I switched and clicked on the link above it redirected to https://www.google.com/voice/b/0#billing.
That's the billing tab of the legacy site settings.
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tpedwards
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« Reply #11 on: January 20, 2020, 09:30:50 pm »

Thanks SteveInWA for the added detail - must look at the legacy site.

Infuriating where the telephone infrastructure has gone in the past ten years. I think I need to have my SO focus on how much we are saving net vs. cable or even a 3rd party SIP provider.
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SteveInWA
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« Reply #12 on: January 20, 2020, 09:36:22 pm »

All you can do is to complain to the carrier that is charging those high inter-carrier connect fees.



* Screenshot 2020-01-20 at 21.35.36.png (63.43 KB, 1141x347 - viewed 246 times.)
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