Setting up a small phone system with "standard" features
azrobert:
Quote from: vvol on February 11, 2020, 08:19:35 am
It is very counter productive to be "fiddling" with configurations and I so do not want to.
What EXTRA fiddling to you have to do? Callcentric doesn't know if the call is coming in directly or from GV, so either way you have to configure the IVR.
The only factor you should consider is appropriateness of GV for a business.
Lavarock7:
I agree. Ditch GoogleVoice for business.
I personally use and recommend Voip.Ms. It has a 'boatload' (a technical term) of features that help businesses. Callcentric is also a viable solution.
I just set up an IVR for a family-owned tour company. There is a Ring Group to handle NOMOROBO and an IVR with tour information and directions to the marina. They had various hours when they wanted to have one or more family members answer calls so I set up a calling queue they can log into.
Their cost will be a few dollars a month including hosting 2 telephone numbers. They will have support both through me and the Voip provider. Google has no support to speak of, except forums with volunteers.
vvol:
Now that is an interesting new option.
According to all of you, we could accomplish everything we seek by either using callcentric or voip.ms.
Did anyone ever find anyone significantly better than the other?
I just ordered a few of the OBi2182 to try out with calcentric. Would those also work with voip.ms.
SteveInWA:
Ignore the post from Azrobert.
Yes, you can accomplish exactly what you want with either Callcentric or voip.ms. I have been using Callcentric for over a decade, and Lavarock7 has had extensive experience with voip.ms. Both are solid options, and both will work with OBi IP phones.
After you sign up for service with one of those two providers, you'll need to decide how many inbound telephone numbers you need, and how many extensions you need. Next, you'll configure the extensions, assign each extension a SIP password, and set up your call treatments (inbound call routing), and set up your IVR prompts and actions.
Once that's done, you will use the OBiTALK web portal to add the IP phones and configure their SP (service provider) slots to use the extensions you created previously. To do this, follow the instructions to use the OBiTALK **5 xxxx method to add the new devices to your OBiTALK dashboard: http://www.obitalk.com/obinet/pg/obhdev
You'll be asked if you want to configure Google Voice - decline that. Then, scroll down to the bottom of the page and click on "OBiTALK compatible service providers". On the next page, select Callcentric or voip.ms as appropriate, and fill in the SIP credentials on the form. That's the end of the basic configuration. Of course, you will want to label the line keys and whatever settings you wish.
vvol:
According to your recommendation I did get a couple of OBi2182s instead of the OBi1082.
However, although these phones are pretty, they have zero documentation.
How can that be?
The boxes came just with the devices. Not paperwork.
There are references neither on Obitalk nor on Polycom pages.
What should I do?
On another note:
I signed up for an account with callcentric for the time being to test it out.
However, before I commit to it and transfer our number, I wanted, if possible to just point to
their service for a few days, get used to things then do the transition. Do any of you have
experience on how to get started?
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