Add Device With Google Voice Configuration FAIL

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SteveInWA:
Get into OBi "Expert configuration" mode, and go to System Management-->WAN settings, and edit the two DNS parameters.  Change their values to 8.8.8.8 and 8.8.4.4 respectively.  See the screenshot below.

Randroid:
SteveInWA,

Thanks for your help on this

I re-configured the DNSServer 1 & 2  parameters to 8.8.8.8 & 8.8.4.4, and re-booted my router & the OBi200

I initiated the Google Voice Setup:

"Firmware upgrade needed. Cannot upgrade (OBi No.) since it is offline. Please try again when it is online"

Any other settings we should check on?

SteveInWA:
Perform the ***1 test referenced by Geoff.  Do you get an IP address on your LAN, as you did before?  If so, what sort of thing is the OBi's LAN cable plugged into?  Do other devices plugged into that thing connect normally to a working Internet service?

Where did you purchase this OBi?  Something is fishy.  Did you make any manual modifications to its configuration?

Randroid:
Steve,

Thanks for your knowledge and expertise...

***1 reports IP address of 192.168.0.7 and DHCP is enabled
***2 reports Primary DNS server is 8.8.8.8
***6 reports Software Update is not available
***01# reports software version is 3.2.2.5921

The OBi LAN cable is plugged DIRECTLY into my router (Arris SBG6782-AC cable gateway on Comcast Xfinity)

My Smart TV, desktop computers, and laptop all work perfectly fine on this router

I just got this OBi200 from Amazon on Sunday, brand new in the box

No other modifications to configuration have been made from the default settings that loaded when the device was added to OBiTalk

I am also going to try putting the OBi device into the DMZ to see if that changes anything

Please let me know if any checking any other settings might help

SteveInWA:
Don't bother with the DMZ; it never helps.  OBi's work fine with Xfinity, with no modifications.

I am out of ideas, unless somebody else has one (assuming **9 222 222 222 still fails).

I'd suggest opening a support ticket:  https://www.obitalk.com/info/support/request-support

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