Call fwd on Busy setup

[jrhodges]

I am using Google Voice in a small business environment and have 3 numbers and three obi110's. i am trying to fwd calls to a 2nd obi in the instance that the line is currently in use.

the way i configured this was through the star codes *60 **9(ob2 number) is this the correct way to set this up?

Right now what i am experiencing is if the line is busy the person reaches the obi auto attendant and has to press 1 to continue the call at which point it is fwd correctly. is there a way to disable the auto attend and treat all call fwd busy calls to transfer automatically without the caller having to dial any numbers?

Thank you for any help.

[Stewart]

On destination OBi, set OBiTALK Service -> InboundCallRoute to ph (the default).

If already that way, or the change doesn't help, report all non-default settings (mask personal info).

[jrhodges]

Thank you. Changing the inbound obitalk callroute to ph fixed the problem. not sure why it would've changed from default values in the first place.

[RonR]

not sure why it would've changed from default values in the first place.

Probably as a result of your entering OBiTALK numbers into the OBiTALK Web Portal's Circle-of-Trust.  Circle-of-Trust and support for calling between OBi's occurs in the InboundCallRoute.