has not received a response from the service provider
njweb:
I have had my OBI202 with Google Voice for about 14 months and it was working well, till recently that is...
I used to get static after being on a call for a while (perhaps a few times a week at most).
However, in the past several weeks. I am getting issues multiple times a day, where either I get the static after being on a call about 15 minutes or issues with calls dropping in the middle sometimes multiple times on a single call!
Nothing has changed - same DOCSIS 3.1 cable modem and same router (Orbi).
Also I do not have any suspension message in https://voice.google.com/u/0/calls
Speedtest this morning:
PING 12 ms
DOWNLOAD 207.15 Mbps
UPLOAD Mbps 11.73 Mbps
Any OBI or router settings to check?
B34N:
Quote from: SteveInWA on April 01, 2020, 08:14:24 am
We (the Product Experts and Google staff on the Google Voice help forum) are getting sporadic reports of failures on OBiTALK devices. A recent inbound call failure was fixed. I have never seen a solution to reports of calls being disconnected after some time period.
Thank you and the others involved with Google Voice for providing such a useful service. I appreciate you cautioning us about using the free version of voice for business applications.
In case it can be of any help to troubleshoot the problem, here are my observations.
Only outbound calls through the Obi get disconnectedAccording to my Google Voice logs, those calls are disconnected at 15 min 32 secAfter a call is disconnected, I cannot immediately place or receive another call through the Obi. (I need to confirm that it's both lines of just the GV line)I do not need to reset my device for it to work again. I just give it some time.
Thank you!
SteveInWA:
UPDATE:
As of today, April 8th, Google Voice engineering found and corrected a network problem that is believed to have been causing the 15 minute disconnects.
If you still experience this (as of right now or in the future), please post over on the Google Voice help forum, so we can work with you and Google Voice engineering to further analyze the issue.
https://support.google.com/voice/thread/new?hl=en
B34N:
Quote from: SteveInWA on April 08, 2020, 04:45:15 pm
As of today, April 8th, Google Voice engineering found and corrected a network problem that is believed to have been causing the 15 minute disconnects.
Thank you! I just completed a 30-minute call with no disconnects. I'll use the link if the problem returns.
njweb:
Quote from: SteveInWA on April 08, 2020, 04:45:15 pm
UPDATE:
As of today, April 8th, Google Voice engineering found and corrected a network problem that is believed to have been causing the 15 minute disconnects.
If you still experience this (as of right now or in the future), please post over on the Google Voice help forum, so we can work with you and Google Voice engineering to further analyze the issue.
https://support.google.com/voice/thread/new?hl=en
Thanks. I still had the static happen today just after 15 minutes on one call. On a few other calls today it did not occur.
Update 4/15 - Seems to be fixed. No issues so far this week. Thanks to Google for the fix.
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