has not received a response from the service provider
Patriot:
I had this problem when I connected a new Obihai 200. Solution: Go to Dashboard. Click on triangle with an exclamation mark, which indicated that a software update was needed. It attempted an "automatic" software update. After ~5 min., message stated that software update may have failed, and the device was then shown as off-line. I unplugged the Obihai, waited ~30 sec., plugged it back in; all 3 lights on device turned green. I refreshed the webpage, and the device was shown as connected. Device then worked fine, both to place and to receive calls.
PDX_Mark:
Quote from: SteveInWA on March 31, 2020, 04:21:42 pm
Quote from: TurnKey on March 31, 2020, 02:08:52 pm
with the increased work from home volumes, I've recently be subjected to both incoming and outgoing calls being dropped at any interval but usually within 15 minutes of a call .... I also get the static blast which is embarrassing on calls and doesn't speak well for Obitalk or Google .... I've reset the Obitalk and even reset the router but it doesn't reset and the line is useless ..... really disappointing to see other providers not having these issues. >:(
Well, Google Voice is not intended for business use. Sign up with a SIP VoIP ITSP like Callcentric or voip.ms instead.
Can you PLEASE CEASE AND DECIST from making excuses for Google Voice every time someone wants to resolve this or some other problem!
Are you a Google employee?
PDX_Mark:
More and more I am convinced that this issue relates to DNS Servers!
I have tried every kind of reset even changing the Obi200 device. Nothing works for long term.
It seems the Obi200 at least has some DNS Query settings that may need tweaking. I never had this issue until I started using xfinity (comcast) Internet. Now if the two Obi devices I have one does this all the time . The one that does not do it is a Obi202 with a very advanced configuration for connecting my Asterisk server to Google Voice (Yes NoseyInWA PERSONAL USE!).
I have an additional Obi200 across town that I manage as well that is set for DHCP on an xfinity connection that does not have this issue.
Since I made the following changes I have not (yet) had this problem happen again
BREAK THE RULES AND DO THIS FROM THE CURRENT IP ADDRESS NOT FROM USELESS HALF BROKEN OBI PORTAL (Which will be unable to read these changes later because it is so useless). The settings are on WAN page. You will need to uncheck the "Obitalk Settings" and "device default" for each item
1 ) Addressing Type set to: MANUAL
2 ) Set a STATIC IP Address that is valid on your network
3 ) Set a valid subnet for your network Subnet
4 ) Set your valid Gateway IP address
5 ) Set DNS Server 1 to: 8.8.8.8 (this is a Google DNS Server and will work from anywhere)
6 ) set DNS Server 2 to: 8.8.4.4 (this is a Google DNS Server and will work from anywhere)
now scroll further down till you get to : DNS CONTROL section
7 ) DNSQuery Order to: DHCP offered DNS Servers, DNS Server 1, DNS Sertver 2
8 ) Set DNSQuery Delay to: 0
Now when a DNS request is made all DNS Servers (those offered via DHCP - Your ISP usually, and those set manually- Google ) will be queried simultaneously
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