has not received a response from the service provider
njweb:
Quote from: Time_Lord on March 30, 2020, 10:44:07 am
I was on a call and got a blast of static followed by the connection going dead. An attempt to reconnect resulted in the error "...has not received a response from the service provider" after 3 or 4 attempts I simply restarted the Obi200 and everything worked again as expected.
Looks like Google had a hiccup of some sort and simply reconnecting solved the problem.
-TL
I get these static blasts too and it seems to be more common now.
Also having issues in the past week or two with dropped calls or calls not going through at all and Obitalk needing to be restarted to be able to place a call / resolve the issue.
TurnKey:
with the increased work from home volumes, I've recently be subjected to both incoming and outgoing calls being dropped at any interval but usually within 15 minutes of a call .... I also get the static blast which is embarrassing on calls and doesn't speak well for Obitalk or Google .... I've reset the Obitalk and even reset the router but it doesn't reset and the line is useless ..... really disappointing to see other providers not having these issues. >:(
SteveInWA:
Quote from: TurnKey on March 31, 2020, 02:08:52 pm
with the increased work from home volumes, I've recently be subjected to both incoming and outgoing calls being dropped at any interval but usually within 15 minutes of a call .... I also get the static blast which is embarrassing on calls and doesn't speak well for Obitalk or Google .... I've reset the Obitalk and even reset the router but it doesn't reset and the line is useless ..... really disappointing to see other providers not having these issues. >:(
Well, Google Voice is not intended for business use. Sign up with a SIP VoIP ITSP like Callcentric or voip.ms instead.
B34N:
Quote from: SteveInWA on March 31, 2020, 04:21:42 pm
Well, Google Voice is not intended for business use. Sign up with a SIP VoIP ITSP like Callcentric or voip.ms instead.
Thank you for the suggestion to those who are having issues with GV. From your response and the fact we've not had issues before, is it correct for us to ascertain that the problem is known to be with GV and not our networks or the Obi devices? If so then I'll likely take your suggestion on signing up with another provider. I do also have a PhonePower set up but I need to keep that line free for family to use.
Thank you,
B34N
SteveInWA:
We (the Product Experts and Google staff on the Google Voice help forum) are getting sporadic reports of failures on OBiTALK devices. A recent inbound call failure was fixed. I have never seen a solution to reports of calls being disconnected after some time period.
Generally speaking, it isn't easy to diagnose the rather useless "has not received a response from the service provider" error. However, Google regularly suspends users' access to the service, when abuse is detected, which will cause that error. This is most commonly when people send many outbound text messages without an equivalent number of conversational replies, which looks like (and probably is) spam, or they make many outbound calls of rather short duration over a limited time period, which looks like (and probably is) robocalling or telemarketing. When this happens, the user will see a suspension notice when going to their Google Voice web page: https://voice.google.com/u/0/calls
My point about not using the mostly-free, consumer-class version of Google Voice for business, is that it is not supported at all for that purpose by Google, it occasionally breaks, and it might take hours or days to fix whatever might go wrong.
Google does have a paid, business-class version of Google Voice for G Suite customers. It includes direct support from Google, and it has a published service level. However, it does not work with 200 series, 1000 series, nor 2000 series products. It does work with newer Poly VVX IP phones.
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