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Author Topic: After reset, unable to connect OBi200 to Google Voice  (Read 241 times)
WMids
Newbie
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Posts: 5


« on: March 26, 2020, 11:16:13 am »

Sorry, I confess my troubleshooting skills are thin.

I began using a different internet provider, and in the process of changing, reset the OBi200. Now, when I try to make a call I get the message: "the number you have dialed [xxxx] has not received a response from the service provider."
When I look at the OBi Dashboard, I see that the device SP1 says "Registration not required"

I'm not sure what to do with this. Suggestions?
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drgeoff
Hero Member & Beta Tester
*****
Posts: 4614


« Reply #1 on: March 26, 2020, 03:20:17 pm »

Sorry, I confess my troubleshooting skills are thin.

I began using a different internet provider, and in the process of changing, reset the OBi200. Now, when I try to make a call I get the message: "the number you have dialed [xxxx] has not received a response from the service provider."
When I look at the OBi Dashboard, I see that the device SP1 says "Registration not required"

I'm not sure what to do with this. Suggestions?
Not just your troubleshooting skills that are thin.  So too is the detail in your post.  For example:

1.  Does a a call to the echo test number succeed?

2. What ITSP are you using?

3.  What all did you do after resetting your OBi?

Please remove the other copies of your post asap otherwise the discussion will get split across multiple threads.
« Last Edit: March 26, 2020, 03:23:28 pm by drgeoff » Logged
SteveInWA
Hero Member & Beta Tester
*****
Posts: 5970



« Reply #2 on: March 26, 2020, 04:01:59 pm »

Sorry, I confess my troubleshooting skills are thin.

I began using a different internet provider, and in the process of changing, reset the OBi200. Now, when I try to make a call I get the message: "the number you have dialed [xxxx] has not received a response from the service provider."
When I look at the OBi Dashboard, I see that the device SP1 says "Registration not required"

I'm not sure what to do with this. Suggestions?
Not just your troubleshooting skills that are thin.  So too is the detail in your post.  For example:

1.  Does a a call to the echo test number succeed?

2. What ITSP are you using?

3.  What all did you do after resetting your OBi?

Please remove the other copies of your post asap otherwise the discussion will get split across multiple threads.

Well, according to the title of the post, the ITSP is Google Voice.  "After reset, unable to connect OBi200 to Google Voice".

That said, the "registration not required" message is very suspicious.  It might be that the OBi has very old firmware.

IF the basic **9 222 222 222 test replies with "Welcome to OBiTALK...", then I would simply do the usual complete purge and start over steps:

http://www.obitalk.com/forum/index.php?topic=13868.msg89076#msg89076
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--Steve

Google Voice Forum Product Expert

https://support.google.com/voice/community
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