Obi200 immediately hangs up when answering incoming call
nicambrose:
Hello all,
Having the oddest problem here, just started today without any interaction or setting changes from me. When I receive an incoming call, the phone will ring. When I answer the call on an Obi-connected phone, it immediately hangs up and I get a dial tone. The caller continues to hear ringing, then it goes to messaging. Outgoing calls function normally.
The weirdest part is this: I have SP1 through SP4 populated with Google Voice numbers and a Callcentric E911 number, and this is happening across all numbers. I have two separate Obi200's, set up the same, and it is happening across both units. (Not both connected at the same time-one was a backup). Call forwarding also goes to my cell, which rings along with the house phone and I can answer the call with that normally. I've turned that feature off and on, tried different phones including a basic wired phone, checked every setting in expert settings, power cycled the units, router, modem, etc. No joy.
Is there anything that shares commonality across all numbers and devices that might explain this behavior? I'm at a loss.
Thanks for the input...
SteveInWA:
Well that's a new one. You said, "Call forwarding also goes to my cell, which rings along with the house phone and I can answer the call with that normally".
Given that it is impossible to forward more than one Google Voice number to the same forwarding mobile phone number, I question your setup. Do you mean that you have four different Gmail accounts, each with one Google Voice number, and each one also has one unique mobile phone number linked, or what? Please provide additional details as to what you have configured on the Google Voice settings page.
nicambrose:
First, it appears I've got it partially solved. To answer your question, I should have been more specific. SP1, my main house number, forwards to my cell. I can answer a call to that number normally on the cell. The other numbers are associated with other, unique, Google accounts. These are directed to the two Obi devices, and the web. I had no way to test those on the cell as I did SP1.
What I did just now was to go through each of the three GV numbers, each associated with a different Google account, and 'Replace my Google Account Credentials' on each, even though the credentials had not changed. That seemed to get SP2 and SP3 working normally, but SP1, my main number, still hangs up immediately. SP4 is the Callcentric E911 service which I really don't want to mess with. It worked a few weeks ago.
nicambrose:
Aaaand, it appears I spoke too soon. Now only SP3 is working, and SP2 is back to hanging up upon answer, as is SP1. So weird. This may be a Google Voice issue, and not Obi's. I don't know, and I'm at a loss to fix it. I may try deleting the SP's completely and redoing them, and or deleting the Obi200's from Obitalk, doing a hard reset, and starting over.
SteveInWA:
OK, making progress, perhaps, or maybe not!
This is important, since you have multiple, different Gmail accounts: is it safe to assume that your account provisioned on SP1 is a consumer Gmail.com account, and not a G Suite domain? As of now, you can no longer use G Suite with the OBi 200 series.
If this is, in fact, a consumer Gmail account, then ensure you are only signed into that one Gmail account by doing this: if you're using Google Chrome Browser, press Ctrl-Shift-N to open an "Incognito" browsing window, or, if you're using Firefox, press Ctrl-Shift-P to open a "Private" browsing window.
Go to the Google Voice settings page. Delete all, yes, every single device and linked phone number. You should now only see "Web" in the devices section. Press Ctrl-T to open another tab in this incognito/private window. Sign into your OBiTALK dashboard. Delete the SP1 configuration (trash-can it). Wait a while for the device to remotely reboot and settle down.
Now, click SP1 and start from the beginning, to configure the same Gmail account as you are using in the other browser tab. Do not add any other devices or phone numbers to this Google Voice configuration yet. After the configuration completes, confirm that the SP1 status is "Registered". Try calling that Google Voice number from some unrelated number, not from another Google Voice number. What happens?
If it now works correctly, then go to your mobile phone, and assuming it is either an Android or iPhone running the official Google Voice app, set up the app to use that Gmail account. Then, you must program Conditional Call Forwarding on your mobile number, according to your particular carrier's star (*) codes. If you don't know how, tell me the carrier. Repeat the test call. It should continue to work properly, with unanswered or busy calls going to your Google Voice voicemail.
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