OBI 202 with GV: incoming calls issue
sir_rob:
Same issue here.
sportflyer:
Maybe try to reboot your phone?
My problem seems to be fixed after reboot and turning off Answerer. I am also using Obi200. See my posts above.
SteveInWA:
This has nothing to do with firmware, nor your Panasonic phone. However, if you are using Google Voice incorrectly, that's another issue: do not use an answering machine with Google Voice. Let Google Voice be your "answering machine", and, if you have any linked phone numbers (e.g. a conventional land line or mobile phone number), you must enable Conditional Call Forwarding on all of those phone numbers, or else one of them may grab calls before you can answer on the OBiTALK device or on one of the other linked devices/numbers.
I've escalated this to Google Voice engineering, but as I've stated, between this being a weekend, and the virus, I do not expect immediate resolution.
SteveInWA:
Please don't waste your time posting here.
Post here: https://support.google.com/voice/thread/36202738
Post from the same Gmail account that holds your Google Voice phone number. Post the last four digits of your Google Voice phone number, and post several examples of calls that rang, but disconnected upon answer, including the date, time and timezone.
Google Voice engineering will be working on this on Monday. Thanks.
QSnexus:
Quote from: SteveInWA on March 28, 2020, 04:07:28 pm
This has nothing to do with firmware, nor your Panasonic phone. However, if you are using Google Voice incorrectly, that's another issue: do not use an answering machine with Google Voice. Let Google Voice be your "answering machine", and, if you have any linked phone numbers (e.g. a conventional land line or mobile phone number), you must enable Conditional Call Forwarding on all of those phone numbers, or else one of them may grab calls before you can answer on the OBiTALK device or on one of the other linked devices/numbers.
I've escalated this to Google Voice engineering, but as I've stated, between this being a weekend, and the virus, I do not expect immediate resolution.
That would be easier said than done in my household. While I would have no problem with Google Voice handling the voice mail for home phone, my wife and kids are very used to having a physical answering machine on our 6 x cordless home phones in every room and they like that they don't need to use an app to check anything and hear and see the flashing lights and beep tones on the base station and handsets for missed calls & VM's (we wouldn't like the voice mail to the kids GV anyhow). When her parents, who speak only Mandarin and Taiwanese, come to visit us for months at a time every year they don't have smartphones that can access the GV app (let alone attempt to utilize the Google Voice app + website which can only be displayed in English (on any device) even though the Android phone or web browser is set to Chinese language native at the OS and browser level) and play the messages on answering machine when here (they only need to know how to press the play button under the flashing light on base station). That is the primary reason why we still use have an answering machine enabled on Google Voice + Obi200 + home phone. I would believe that others in this thread reporting the issue are in the same boat.
At the moment we do have it working this way, with answering machine off, because that is they only way that we are able to answer the incoming home Google Voice calls (we aren't attempting to answer the phone using the actual house Panasonic phone handsets), for now we use our two cell phones with GV to get around the call answering issue, as that works fine to answer calls, until the back-end issue is resolved.
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