OBI 202 with GV: incoming calls issue
mcmancuso:
The issue happened again today, call came in, 1 ring, tried answering it, and I just heard dialtone, the google voice connection continued to ring via google voice app on the PC, but not the connected phone number
>What happens, from the caller's end?
I have been unable to confirm this since I can't reproduce the issue when I call the number, and so far since you've asked for the information the callers have all been business customers who are not the same person when I call the line back.
>What do they hear?
per above, I cannot confirm this
>Does their call get routed to your Google Voice voicemail greeting, or does it get routed to one of your linked phone number(s)' greeting, or what, exactly?
the linked number does not appear to ring when the issue is happening, but when I call from my personal cell (not linked to google voice) which does not initiate the issue, it IS ringing the connected number.
>Look at your Google Voice calls log (on a desktop web browser, at https://voice.google.com/u/0/calls Are there records of those calls?
yes there are records
> If so, are they calls from your contacts, or from some other desired caller, or are they robocalls/junk?
I can't tell, I can definitely confirm at least one of them is from a business, but I can't confirm if any of the dozens of others are or not.
SteveInWA:
What you're describing is typically caused by one of your linked/forwarding phone numbers. When the inbound call rings your Google Voice number, Google Voice rings any web browser clients, any Android or iOS clients, and all linked phone numbers. If one of those linked phone numbers is turned off or busy, and you have not enabled Conditional Call Forwarding on that number, then that number will answer the call before any of the other destinations have a chance to answer.
Use a desktop/laptop computer's web browser, not a tablet or smartphone, sign into the correct Gmail account that holds your Google Voice phone number, and go here:
https://voice.google.com/settings
Look at the Devices section and the Linked numbers section. Delete all devices and/or numbers that you no longer use. If one or more linked numbers remains, then those numbers must have Conditional Call Forwarding enabled.
mcmancuso:
What conditional call forwarding feature/status needs to be enabled on the single connected phone number we have on the line?
SteveInWA:
You need to enable conditional call forwarding on your linked phone number. The * command to do that varies by carrier, and some resellers (MVNOs) don't support it.
mcmancuso:
I don't want my cellphone number calls ringing the google voice line, wouldn't setting the call forwarding cause this?
[
Quote from: SteveInWA on August 13, 2020, 03:58:00 pm
You need to enable conditional call forwarding on your linked phone number. The * command to do that varies by carrier, and some resellers (MVNOs) don't support it.
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