OBI 202 with GV: incoming calls issue
SteveInWA:
a) The Google status page only reports outages on Google services that have a contractual service level; for example, the various pieces of G Suite, which customers pay to use. The Google Voice row only reflects the G Suite version of Google Voice, and it has nothing whatsoever to do with the consumer OBiTALK device status.
b) This may or may not be an actual outage. Perversely, this stuff seems to happen on Friday afternoons, and getting anyone at Google to work on it is very difficult -- I've been there and done that on several past outages that were more severe than this, and I was able to work with their engineering staff, but given the COVID-19 situation, they are short-staffed and prioritizing keeping critical services running.
c) They will have absolutely no sympathy nor interest in the problem if it is being caused by attempted business use patterns, such as mass calling or outbound SMS to multiple customers, friends, students, etc, which will automatically block or suspend your use of the service. I doubt this is the case here, since you are posting inbound call issues. But, before reporting, you need to sign into the correct Gmail account that holds your Google Voice number, and go to the Google Voice inbox or settings page. If you are re-directed to a suspension message, then your service has been shut down for abuse. Otherwise, you're fine. https://voice.google.com/u/0/calls
That said, I'll report it, if you go start your own, new discussion over on the official Google Voice forum. We'll need you to post from the same Gmail account that holds your Google Voice number, provide detailed symptoms, and give Google Voice engineering your permission to examine your account.
Here's the link: https://support.google.com/voice/thread/new?hl=en
If you preface your post's title with "ATTN: Bluescat", it'll help me find the posts. Thanks!
sportflyer:
Obi support suggested I update firmware which I just did . Problem still persists. Not sure its a GV issue or OBI issue . I will check again tomorrow .
QSnexus:
Same issue here as everyone is describing with cannot answer incoming calls but outgoing works fine, when calling the Google Voice number that is connected to my OBi200 firmware 3.2.2 (Build: 5859EX) + home phone, I don't hear anything when picking up home phone and the cell phone that is calling the Google Voice number on the OBi200 eventually leaves a voice mail on GV and not on the home phone answering machine that is connected to Obi200. I have not touched any config or hw it just started out of the blue on 03/27. The reason we know this is an issue is that all of the sudden we started getting people telling us that they hear a new voice mail greeting and ask why we aren't seeing any new voice mail messages show on home answering machine.
From the forum posts it looks to be an issue on the back end at Google. Before finding this thread I read through a bunch of other posts about troubleshooting issues with phone answering machine, specifically Panasonic phones, connected to Obihai with GV, from Google searches on posts here. I will be sure to check this thread tomorrow to find out if someone got it working. I will post on Google Voice Support page linked in Reply #5. Thanks!
sportflyer:
I also have a panasonic cordless answering device. I will turn off the answerer part . I will also try with a plain old corded phone . Will advise if any of these options work.
sportflyer:
I replaced Panasonic Cordless phone (with answerer function )with std plain old corded phone and the problem is solved.
I then rebooted the cordless phone and turned off the answerer function ...this also works. Finally I turned on the answerer function and set the default ring to 7 and this works also . My final solution is to just turn off the answerer function for the time being.
I will recheck several time during the day to confirm my solution and advise
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