Advanced Settings Tweaks
SteveInWA:
The digital phone service supplied by the cable company travels on a dedicated, private network, allocated solely for the telephone service. It's actively managed, and connected directly to the cable company's carrier-class phone switch without using the public internet.
One would think that your Internet service shouldn't have that awful of a score. Perhaps it will clear up on its own if it is due to network congestion. I'd suggest running the Visualware BCS test repeatedly, at different times of the day, to see if it varies.
ForumName2:
Interesting.
I have been doing the Visualware tests since I purchased the 202 over one month ago with varying but poor results. I have seen as high as 4.1, but average in the 1 to 2 range. I do not believe this will clear up on its own. The cable company admits our node needs to be split. Apparently they may need to pull permits so it could be a while. Fiber optics just became available but the installers are not allowed to come inside at this point.
Is there a separate modem or device that I could purchase that would help manage or allocate the rather large bandwidth I have into a better quality of service?
SteveInWA:
Nope. It's the old "you can't make a silk purse out of a sow's ear" situation. You have garbage ISP service. There is no magic way to improve it. Those wild swings are likely too many users on the node, and perhaps compounded by bad coax to your premises. You'll have to at least temporarily abandon using the OBiTALK device and stick with the cable company's telephone service.
ForumName2:
Not exactly what I wanted to hear but not unexpected either. Thank you for your insights.
Although our place is 25 years old, it was wired with home runs of coax to each device. As a test, the cable guy did a hot drop directly to my modem and I received the same low Visualwear scores.
Do you think fiber-optic would solve the problem?
SteveInWA:
I have no way to know where the bottleneck(s) is/are, nor how many segments of their cable transport are bad.
IF, by "fiber optic", you mean that they are going to run FTTH (Fiber To The Home), whereby they have a pure fiber optic path from their head-end to your house, then yes, that will provide a dramatic improvement, since fiber optic cable is not susceptible to coax wiring problems. IF, on the other hand, "fiber optic" means that they run fiber to some neighborhood hub, and then transition to coax for the last mile or fraction of a mile, then it all depends on the quality of the coax running to your house. If they install FTTH, then you will have a pure Ethernet connection from their Optical Network Terminal (ONT) to your home router...no coax.
Bottom line, give up for now. And, BTW, 25 year-old coax may be RG-59, which was ok during the old analog cable TV era, but is substandard for digital TV and Internet service, which really needs RG-6.
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