OBI-202: Cannot call out or receive calls
SteveInWA:
Quote
I went into the Obi locally and set DNS1= 8.8.8.8 & DNS2=4.2.2.2 (Poly Support told me use the 4.2.2.2, I would think Google DNS would be better though). Since this is a service device, I typically like to give them a static IP out of the DHCP range...do you see any issues with that?
No, that's wrong. Do NOT use the OBi's local interface (do NOT try to manage the device from its IP address). Use only the OBiTALK portal interface. If you change something on the local UI, it will be overwritten by the portal, as soon as the device reboots. And, Google Voice can only be managed via the portal.
Use 8.8.8.8 and 8.8.4.4 The IP address can be static. Please resist the urge to tweak other settings.
Another problem: calling into phone numbers that are answered by an IVR/auto-attendant may or may not work -- if not, it's not an OBi issue.
jholme004:
Is there another way to set the DNS on the Obi? I thought locally was the only way? That (and setting a static IP) would be the only things I would do in the local UI.
What is the issue with calling IVR/AA's? Haven't heard of that before...
Everything is still holding and working well. The factory reset across all devices worked - Thanks for the guidance on that.
drgeoff:
Quote from: jholme004 on April 14, 2020, 02:45:56 pm
Is there another way to set the DNS on the Obi? I thought locally was the only way? That (and setting a static IP) would be the only things I would do in the local UI.
Use Expert Mode from your dashboard at obitalk.com. Click the gearwheel containing a red E on the line for your OBi device. If you see only a single gearwheel without red E, click on 'Edit Profile', scroll to the bottom and tick the box 'Enable Obi Expert Entry from Dashboard'.
The Expert mode has the same menus as the local one. To change a setting both boxes at the right hand end of a line must be clear. Click them as necessary to achieve that. After making change(s) on a page click the 'Submit' button at the bottom. The Obi will reboot.
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