OBi1022 There is no call route available to complete your call
M_Needs_Help:
Hello. I am new to VoIP phones. This is my first one ever.
While I am a fairly technical person and a technology professional career-wise, I know very little about phone setups or VoIP.
I am leasing an office at a co-working space, and I'm trying set up my new OBi1022 phone by plugging it directly in via ethernet cable. My computer does not have an extra ethernet port.
When I do a test call using **9 222 222 222, I have no issues performing the echo exercise.
However, when I attempt to call out to setup my Google Voice number (i.e. **5 ####), I get this message spoken back to me: "There is no call route available to complete your call".
Unfortunately, I have no idea where to start troubleshooting. ??? Any help anyone can provide would be much appreciated! ;D
Here's my "Product Info":
- Model - OBi1022
- Serial Number - 88M01NA008KP
- Software Version - 5.0.6 (Build 4176.1311)
- Hardware Version - 1.1
- Customization Status - Contacting Sever: Can't
- Up Time - (a few hours)
Here's what I know from looking at my phone's "Settings" menu:
Network (a valid IP address appears, 172.XX.XX.XXX)
- SW Port Status - Link: Y; Spd: 100F; Auto: Y; LP Ability:ACK|100F|100H|10F|10H
- SW Port Speed Setting - (blank)
- PC Port Status - Link:N; Auto:Y
- PC Port Speed Setting - (blank)
- Ethernet Stats - P/E:Rx=17900/0; Tx=4228/0
- Addressing Type - DHCP
- IP Address - (blank)
- Subnet Mask - (blank)
- Default Gateway - (blank)
- DNS Server 1 - (blank)
- DNS Server 2 - (blank)
- DNS Query Order - DNS Server 1, DNS Server 2, DHCP Offered DNS Servers
- DNS Query Delay - 2
- PPPoE AC Name - (blank)
- PPPoE Service Name - (blank)
- PPPoE User Name - (blank)
- PPPoE Password - (blank)
- VLAN Enable - Disabled
- VLAN ID - 0
- VLAN Priority - 0
- 802.1X - Disable
- 802.1X User Name - (blank)
- 802.1X Password - (blank)
- 802.1X CA Certificate - ${USERDIR}/certs/ca.pem
- 802.1X Client Certificate - ${USERDIR}/certs/client.pem
- LLDP-MED Enable - Disabled
- NTP Server 1 - pool.ntp.org
- NTP Server 2 - (blank)
- Local Time Zone - GMT-08:00(Pacific Time)
- Daylight Saving Time Enable - Enabled
- Daylight Saving Time Start - 3/8/7/2
- Daylight Saving Time End - 11/1/7/2
- Daylight Saving Time Diff - 1
- VPN Client Status - Disabled
Voice Services
- SP1 - Down, ITSP Profile A
- SP2 - Not Configured
- SP3 - Not Configured
- SP4 - Not Configured
- SP5 - Not Configured
- SP6 - Not Configured
- ITSP Profile A - SIP:ZT-IPDIALING
- ITSP Profile B - SIP:
- ITSP Profile C - SIP:
- ITSP Profile D - SIP:
- ITSP Profile E - SIP:
- ITSP Profile F - SIP:
Device Administration
- Web Server Port - 80
- Web Admin Password - *****
- Web User Password - *****
- Syslog Server - (blank)
- ITSP Provisioning Method - System Start
- ITSP Provisioning Interval - 0
- ITSP Provisioning Config URL - tftp://$DHCPOPT66/$DM.xml;$DHCPOPT66;
- Auto Firmware Update Method- Disabled
- Auto Firmware Update Interval - 0
- Auto Firmware Update URL - (blank)
drgeoff:
Hmm, puzzling!
Obviously you haven't been able to get far into the setup so a reset isn't going to set you back very much. Try one. https://www.obitalk.com/info/faq/obi-ip-phone/phn-factory-reset
M_Needs_Help:
Haha. Will do. Also, I should point out that I am able to access my phone via web browser.
For example, If I type the following into a web browser (with the real IP address), I can reach my phone:
http://172.XX.XX.XXX/
Not sure what to do with this site, but I guess it proves my phone is connected to the internet?
drgeoff:
Quote from: M_Needs_Help on April 22, 2020, 03:38:07 pm
Haha. Will do. Also, I should point out that I am able to access my phone via web browser.
For example, If I type the following into a web browser (with the real IP address), I can reach my phone:
http://172.XX.XX.XXX/
Not sure what to do with this site, but I guess it proves my phone is connected to the internet?
No. It proves the phone is connected to the same network as the web browser. Successfully reaching the echo test number is proof that there is at least some semblance of a connection to the public internet.
M_Needs_Help:
Okay. I did a factory reset, then I tried the test call again, which worked.
However, when I tried the "Add Device" protocol (i.e. **5 ####), I get the same message: "There is no call route available to complete your call".
I can still access my phone from the IP address as a URL. Though, it seems like you are saying that doesn't matter. And, to prove your point, I tried that URL from my cell phone which is not connected to WiFi. And, my cell phone cannot connect to that URL at all.
There is one other thing I would note: In the upper right corner of the phone's display screen is a red triangle with an exclamation point inside of it. There is also a number, 1, immediately to the right of this ominous warning triangle.
Perhaps there is an error message somewhere I can access related to that red triangle?
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