OBi1022 There is no call route available to complete your call
Lavarock7:
Not a network guru but most times I have encountered a 172 network, it was because I was not being vended an IP address from the real network and it was being supplied via the equipment.
I believe the OBI reports "IP ADDRESS NOT AVAILABLE" in that case when you access the device via the phone and check the IP address.
Look to see what IP address the computer has. Also, try unplugging the computer and use that wire on the Obi to see if you can get connected.
drgeoff:
Quote from: M_Needs_Help on April 22, 2020, 03:49:41 pm
Okay. I did a factory reset, then I tried the test call again, which worked.
However, when I tried the "Add Device" protocol (i.e. **5 ####), I get the same message: "There is no call route available to complete your call".
I can still access my phone from the IP address as a URL. Though, it seems like you are saying that doesn't matter. And, to prove your point, I tried that URL from my cell phone which is not connected to WiFi. And, my cell phone cannot connect to that URL at all.
There is one other thing I would note: In the upper right corner of the phone's display screen is a red triangle with an exclamation point inside of it. There is also a number, 1, immediately to the right of this ominous warning triangle.
Perhaps there is an error message somewhere I can access related to that red triangle?
If the internet address is in the range 172.16.0.0 to 172.3.255.255 that is only for use on private networks and is not routeable over the public internet. There will be a NAT router between the phone and the public internet. Usually that is not a problem unless it has been configured to block certain ports.
What is the history of the phone? Did you obtain it new, retail from Amazon or other approved supplier? Or have you obtained it from some other source?
drgeoff:
Quote from: Lavarock7 on April 22, 2020, 04:02:07 pm
Not a network guru but most times I have encountered a 172 network, it was because I was not being vended an IP address from the real network and it was being supplied via the equipment.
No, as per my post above some 172.x.x.x addresses are validly handed out by DHCP servers on LANs. You may be thinking of 169.254.x.x addresses which some devices assign to themselves if they request a DHCP address but fail to receive one.
M_Needs_Help:
Quote from: drgeoff on April 22, 2020, 04:10:40 pm
What is the history of the phone? Did you obtain it new, retail from Amazon or other approved supplier? Or have you obtained it from some other source?
I obtained the phone new, retail from Amazon after reading a bunch of great reviews for it:
https://www.amazon.com/Obihai-OBi1022-Phone-Power-Supply/dp/B00TEJOYYQ/
drgeoff:
Quote from: M_Needs_Help on April 22, 2020, 03:49:41 pm
There is one other thing I would note: In the upper right corner of the phone's display screen is a red triangle with an exclamation point inside of it.
Page 25 of https://www.obitalk.com/info/documents/admin_guide/OBi1000-IP-Phones-User-Guide.pdf.
Is that "The OBi has not been properly provisioned" icon the one you see top right? If yes, I suspect that the 1022 you have is not a new retail 1022.
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