Can't "Add Device" on OBiTalk

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Raulya:
Hello,
I have new Obi202 device which was never configured. I am trying to set it up for first time from India.
Step 1: Connect Ethernet Cable - LED GREEN / Telephone Cable - LED OFF when idle, turns GREEN when receiver lifted/ Power Adpater - LED GREEN
Step 2: Dialed ObiTALK Test No. Successfully, received echo
Step 3: Completed setting up OBiTalk Account on obitalk.com, registered myself
Step 4: Unable to add device. I am dialing **5 XXXX from Phone and this number gets sent to OBi Server but still my device does not get added in my account.

Can anyone let me know if this is possible to be done from outside USA ? Specially from India ?

Thanks

drgeoff:
Quote from: Raulya on December 24, 2020, 06:08:57 am

Hello,
I have new Obi202 device which was never configured. I am trying to set it up for first time from India.
Step 1: Connect Ethernet Cable - LED GREEN / Telephone Cable - LED OFF when idle, turns GREEN when receiver lifted/ Power Adpater - LED GREEN
Step 2: Dialed ObiTALK Test No. Successfully, received echo
Step 3: Completed setting up OBiTalk Account on obitalk.com, registered myself
Step 4: Unable to add device. I am dialing **5 XXXX from Phone and this number gets sent to OBi Server but still my device does not get added in my account.

Can anyone let me know if this is possible to be done from outside USA ? Specially from India ?

Thanks

It is possible from virtually anywhere, including India.  However, the Obihai server which handles the **5 nnnn procedure has been on the blink for months and although Obihai are aware of the issue they appear to be incapable of fixing it.  It does work occasionally.  Either keep trying or do your configuration using the device's on board configuration web server.  Except for configuring a GV number (which is unlikely to be relevant to you in India) everything else can be set up that way.

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