Google Voice calls display wrong caller ID to callee
SteveInWA:
Quote from: Lavarock7 on April 26, 2020, 01:43:12 pm
My off the wall guess is that it is a number in the 643 area code (Kansas) used by Google when the caller-id is not correct. The 1 is the US long distance code and the number is truncated. My reason for suggesting this is I remember something about generic numbers being used by Google Voice if you didn't have a phone number in the account. They have used (760) 705-8888 in the past, is it possible this is yet another number they use?
In the long past, you could make outbound calls via Google Voice without an inbound number. In those cases, it would display that 705-8888 number. There weren't any other numbers. Perhaps you may be thinking of "shadow numbers", which are in several area codes, and are used when calling out via a bridged call to a Google telephony server (not VoIP calls). So, good question, but not the answer here.
The fact that calling via the browse works as expected points to some bizarre configuration issue on the OBi device.
Doc_Glenn:
Quote from: SteveInWA on April 26, 2020, 03:24:00 pm
This shouldn't happen, unless you customized digit maps or made some other user error.
I'd suggest biting the bullet and starting over. Go to the OBiTALK dashboard (http://www.obitalk.com/obinet/pg/obhdev) and completely delete the OBi device off of the dashboard. Wait several minutes until the device stops flashing the power LED. Pick up the attached phone and key in ***8 then 1 to restore factory defaults. Wait until that finishes. Re-add the device to the dashboard, via the **5 xxxx procedure, then set up Google Voice again. When authorizing the SP to Google, make sure that the Gmail address it tells you it is going to authorize is the correct Gmail account that holds your Google Voice phone number.
Make a test call. Did that fix it?
Is there a way to setup Obi 202 so that I can remotely manage it, but we use her Gmail account so that it uses her GV number? I don't have her gmail account password and don't want it. So I guess I'm asking if there is any way to manually configure this.
SteveInWA:
Quote from: Doc_Glenn on April 29, 2020, 01:56:23 pm
Quote from: SteveInWA on April 26, 2020, 03:24:00 pm
This shouldn't happen, unless you customized digit maps or made some other user error.
I'd suggest biting the bullet and starting over. Go to the OBiTALK dashboard (http://www.obitalk.com/obinet/pg/obhdev) and completely delete the OBi device off of the dashboard. Wait several minutes until the device stops flashing the power LED. Pick up the attached phone and key in ***8 then 1 to restore factory defaults. Wait until that finishes. Re-add the device to the dashboard, via the **5 xxxx procedure, then set up Google Voice again. When authorizing the SP to Google, make sure that the Gmail address it tells you it is going to authorize is the correct Gmail account that holds your Google Voice phone number.
Make a test call. Did that fix it?
Is there a way to setup Obi 202 so that I can remotely manage it, but we use her Gmail account so that it uses her GV number? I don't have her gmail account password and don't want it. So I guess I'm asking if there is any way to manually configure this.
There is no concept of "manual" configuration. Not to argue semantics, but everything you do with it is "manual", in that you are entering things by hand.
You need to be able to sign into her Gmail account once, during the Google Voice setup. After that, no Gmail password is stored, either on the OBiTALK portal or on the device. The setup procedure exchange secure tokens. This grants the device access to the Google Voice service on that account -- nothing else.
She can temporarily change her password, tell you that password, then after you set it up, she can change her password again.
Doc_Glenn:
Have not made progress on this problem. Here's what I'd like to do:
Her Obitalk account is Google login.
She also has Google Voice setup on the Obi 202.I want her to change her Obitalk account to a username/password account instead of using Google login.
If she does that, I should be able to manage her device, correct?
So is that possible without deleting and resetting device?
Or if I know her Obi device number, can I manage it?
SteveInWA:
OBiTALK accounts can, like many websites, either use their own username and password, or they can use Google's authentication procedure to sign in with one's Gmail address/password. This has nothing at all to do with setting up Google Voice on a device that is assigned to that OBiTALK account. For example, I have a dedicated username and password for my OBiTALK account (NOT my Gmail credentials), and I have added Google Voice as a SP, using the OAUTH token procedure I mentioned earlier. I also have several non-Google Voice SPs set up on the device.
In order to do what you described, you would need to do this:
She needs to sign into HER OBiTALK account using her Gmail credentials and go to the OBiTALK dashboard:
(http://www.obitalk.com/obinet/pg/obhdev).
She then needs to completely delete her device off of that account. After doing that, and waiting several minutes for the device to be remotely reset, then unplug the device from power. Unplug the Ethernet cable.
Plug in the power cord, leaving the Ethernet cable disconnected. Pick up the attached phone and key in ***8 then 1 to restore the device to factory defaults. Wait...this takes several minutes. After the power LED stops flashing red/green, then plug in the Ethernet cable.Now, the device can be added to a different OBiTALK account, using the **5 xxxx procedure. It doesn't matter whose account it is. That's up to you. That account can have its own OBiTALK username and password.Configure Google Voice and any other desired SPs on the device. When adding Google Voice, the Gmail password for the Google account that holds the Google Voice number will need to be entered, once.
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