Is it the Obi or the service that's poor?
BigKetchup:
One thing I've been noticing is that maybe 15% of my calls will have the other side complain that I'm "cutting in and out.". Is this the Obi device or the service? I'm thinking about buying a new Obi if that's the case or switching my service entirely if that's something that can't be corrected. I nearly had a heart attack when the unemployment insurance called me and I was cutting in and out so he had to hang up and call me back. I answered on my cell phone and it worked fine.
drgeoff:
Probably neither the OBi device nor your Internet Telephony Service Provider. Often a network problem. Either your internal network or your connection to the public internet.
Smee:
I had an issue last June that drove me crazy for months. My service on my OBI200 had been working fine and then one day, people started complaining that I was cutting out while on the phone with them. I rebooted my router, my Obi, my switches, etc.. Then I looked at my AT&T router and noticed that the firmware on the router was newer than I remembered it being so I called AT&T to complain. It was a complete waste of time. They sent me a new modem, but of course, in their wisdom they sent me the same model I had already. Then I remembered I had a much older modem squirreled away and hooked that up and presto, the issue disappeared. I called AT&T, but they couldn't care less and said it was an issue with my equipment. So, I went on eBay and purchased a newer modem, BGW210-700 and since that day, no more issues. I'm guessing that the newer firmware on the modem giving me issues enabled SIP ALG which is known to cause problems. There was no option to disable it and AT&T support is worthless and just doesn't care to acknowledge the issue.
BigKetchup:
Thanks for sharing that but is there a way to rule that out? I'm using a Motorola cable modem but not sure what specs to look for in the case that it is the modem that's causing it. I've always had low latency and the problem is intermittent, not consistent.
SteveInWA:
Quote from: BigKetchup on May 03, 2020, 11:50:03 am
Thanks for sharing that but is there a way to rule that out? I'm using a Motorola cable modem but not sure what specs to look for in the case that it is the modem that's causing it. I've always had low latency and the problem is intermittent, not consistent.
Yes. Take the OBiTALK device somewhere else (I realize this may be a problem, given COVID-19 restrictions). If it works on some other person's residential ISP service, then it's your ISP at fault.
Navigation
[0] Message Index
[#] Next page