Is it the Obi or the service that's poor?
BigKetchup:
The problem is that it's not frequent enough to rule out right away. It may work great for weeks at my neighbor's house but it's that one phone call I randomly make that cuts out.
SteveInWA:
That symptom is guaranteed to be caused by a network problem. Although you may be paying for seemingly high-performance Internet service, it is experiencing periodic latency and/or jitter issues that degrade your connection.
LTN1:
Quote from: BigKetchup on May 03, 2020, 05:40:44 pm
The problem is that it's not frequent enough to rule out right away. It may work great for weeks at my neighbor's house but it's that one phone call I randomly make that cuts out.
You can use this site here to test your latency and jitter throughout the day: https://www.fusionconnect.com/speed-test-plus/
I typically have stable VoIP connections, especially when using GV and the OBi. The attached latency and jitter results will typically give good VoIP call experience. Let us know what your average numbers are as you get a chance to test it throughout the day.
Aquaticjim:
How is the outgoing voice a network issue? If the IP has latency or jitter, wouldn't the issue be on outgoing and incoming voice. I have the same issue in that the person on the other end of the line tells me that about every 5th word is dropped. However, I can hear the other person 100% of the communication.
SteveInWA:
I don't know what LTN1 was getting at with that test; it's only a basic speed test, and not a very good one, at that, since it is reporting far slower speeds for me than other tests.
The only truly meaningful test of the quality of your ISP service at your location, is Visualware's BCS test. It requires loading a small program on your computer, which simulates a VoIP connection between your machine and a test server.
https://www.visualware.com/bcs/index.html
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