Obi 202 with 3CX Outbound calling issues
jholme004:
Hello! I am trying to configure an Obi202 with three GV accounts to work with 3CX in a personal set-up (formerly a Nortel Admin, doing this as a hobby). Inbound calling for all three work, and are set-up as DIDs, and route to the proper destinations. For the time being, I have the trunk set to 3 simultaneous calls and have verified that works inbound as well. My trouble is outbound calling.
When dialing out, I get dead air followed by SIT tones. I've followed several of the posts here and on 3CX, but still cannot figured out why it is not working. In the Obi Dashboard, SP4 shows as "Registered". I'm guessing that although I am using 3CX< since it is a SIP trunk, the obi config would be the same regardless of the platform.
Here are the 3CX logs when I place a call (Using a Toll-free for public posting; local/long lines has the same result):
04/29/2020 6:55:01 PM - Call to T:Line:10002>>18004377950@[Dev:sip:10002@10.172.17.207:5083] from L:27.1[Extn:184] failed, cause: Cause: 404 Not Found/INVITE from 10.172.17.207:5083
04/29/2020 6:55:01 PM - [CM503003]: Call(C:27): Call to <sip:18004377950@10.172.17.207:5083> has failed; Cause: 404 Not Found/INVITE from 10.172.17.207:5083
Attached my SP4 config (Also tried {10002>(xx.):SP} for X_InboundCallRoute) and ITSP Profile D Config (all not shown are set to "ObiTalk Settings"
Any thoughts or guidance is greatly appreciated!!
drgeoff:
Try starting with just
sp1
as the SP4 InboundCallRoute.
Have a look at the OBi's Call History.
Have a look at the OBi's Call Status during the call attempt. That page does not auto update - you need to keep clicking the link.
The OBi can send debug info to a syslog server. Search the Admin Guide for syslog. Obihai previously offered a server on the downloads page. I have attached it to this post.
jholme004:
I changed to just "sp1" and still receiving SIT with the 3cx logs saying "failed, cause: Cause: 404 Not Found/INVITE from 10.172.17.207:5083" The Obi call History doesn;t show an attempt nor did the call status during the attempt. I alos tok al look back at the outbound rules and added a CallCentrix trunk to the rules as the second trunk. Received the 404 Not Found error in the logs, but the call went through via CallCentric, so I don't think it is a "rules" issue. It almost seems like the Obi is just refusing to connect, but I can't figure out why. Both (3CX & Obi) are on the same network - 3CX has a reserved DHCP address, Obi has a static IP outside that range. My physical SIP Phones are also static, and my iphone (with softphone) is DHCP. Results are the same regardless of endpoint (3CX Soft Phone, Physical Phone, Zoiper Softphone)
I have all Macs, so I'll see what I can do to set up a syslog server.
jholme004:
I downloaded a syslog app for a mac - here is what happens when I attempt to place a call through 3CX via SP4 to GV on SP1:
Date Priority Host Message
2020-05-01 13:44:14 Kernel.Debug 10.172.17.207 OB:<==CRLF 1
2020-05-01 13:44:14 Kernel.Debug 10.172.17.207 OB:<==CRLF
2020-05-01 13:44:14 Kernel.Debug 10.172.17.207 OB==>CRLFCRLF
2020-05-01 13:44:14 Kernel.Debug 10.172.17.207 OB:<==CRLF 1
2020-05-01 13:44:14 Kernel.Debug 10.172.17.207 OB:<==CRLF
2020-05-01 13:44:14 Kernel.Debug 10.172.17.207 OB==>CRLFCRLF
azrobert:
You said:
Quote
Results are the same regardless of endpoint (3CX Soft Phone, Physical Phone, Zoiper Softphone)
Does the OBi202 attached phone work? If not, I doubt an IP client will work.
Did you follow option 2?
www.obitalk.com/forum/index.php?action=dlattach;topic=12895.0;attach=2230
Are you using the 3CX PBX or softphone? I'm confused because you need X_Proxy enabled to register a client to the OBi202, so I'm thinking you're registering to the 3CX PBX.
There was a bug that prevented some devices from registering to the OBi2xx. I don't know if the bug was fixed. The circumvention is disabling X_Proxy and changing the client to call without registration.
Navigation
[0] Message Index
[#] Next page