Issues with Obi200 (pickup delay, long calls terminated, service provider issue)
caleecs:
As I've said, it's done it with two different routers so unless you have a specific setting for me to look at, I don't see how trying a 3rd router is productive.
ProfTech:
I would take a different attack on troubleshooting your issues. What service provider are you trying to use for service? If you are attempting to use Google Voice all bets are off. Next, I would do a paper clip [factory] reset of the Obi and start over. Use the Obitalk portal to configure your Obi if you feel like you need to. The information you got about "no response from the service provider" is correct. Does your service provider use a "regular" registration procedure to send you calls? If yes, start there and don't worry about anything else until the Obi is registering and staying registered reliably. Then you can investigate any problems. Not before.
caleecs:
@ProTech Thanks very much for your reply.
As implied in my earlier post on 5/13 commenting on the response in the Google Voice forum, I am in fact using Google Voice.
So based on your response, it appears the problems are not fixable if I'm using Google voice?
As a newbie, I have no idea how to check if Google voice is using a "regular" registration procedure and if the OBi is registering and staying registered reliably. I can say that I can go days without having the "no response from the service provider" issue and other than the problems I listed, the incoming and outgoing calls work fine with reasonably good quality.
Again, any and all help is greatly appreciated.
SteveInWA:
Google Voice uses SIP, just like other ITSPs. The authentication method is different, in that it is not using a typical username/password. Instead, it's using a secure token that initially generated and stored on the device when you set up Google Voice on the device.
That said, I am pretty sure your issue is network-related. If you want to just be done with this, why not sign up for service with a simple SIP VoIP ITSP like Callcentric or voip.ms, and then see how they perform over time.
Both services are low-priced, and have no contracts (paid by the month, and you can cancel any time).
I'd also suggest running a more meaningful test of your ITSP's ability to reliably handle end-to-end VoIP calls. The ordinary speed test websites are useless to diagnose VoIP issues.
Instead, use Visualware's BCS test. It simulates a true VoIP conversation between your computer and various other endpoints. Run it frequently, at different times of the day, and, if you have a call disconnect, then run it immediatly after that. It will report the results as a Mean Opinion Score, or MOS. You need a MOS of at least 4.0, and ideally, higher.
http://www.visualware.com/bcs/
Finally, just because you are paying for Comcast's 200Mbps service doesn't mean you are getting it reliably. Cable systems are notorious for signal quality problems caused by corroded connectors, crimps or tears in the insulating jacket, or rodent damage. Comcast will do everything they can to tell you it's not their issue, but if you can document fluctuating MOS values, that points the finger at them.
caleecs:
@SteveInWA Thanks for the detailed response and concrete recommendations in enough detail for me to follow.
I would switch to another VOIP service except for the Google voice features which are absolutely essential. For my parents I can easily switch their calls from ringing their home phone to their cell phone when they go out of town for an extended period which is often. And the most important feature is the whitelist for phone calls integrated with the Google Contacts. Not having to worry about scams and telemarketers has made an incredible difference. I can't imagine doing without it now. Do the other VOIP services provide such integrated features?
I downloaded and ran BCS test a couple of times. My results were 4.0/4.1 for outgoing calls and 4.2/4.2 for incoming calls.
If the issue is network related and not a consistent issue with other users of Obitalk and GV, is this something specific to a Comcast interface card local to me? Otherwise, I would expect to find more references to similar issues in the forums.
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