Solved: Increase Rings before Voicemail (OBI200+Freephoneline)
LearnKid:
I am using FPL (freephoneline) with OBI200. I have changed the VoiceMail Settings in my FPL's account by increasing the "Rings before voicemail" to 8, but it didn't work. After 4 unanswered rings, the call always goes to FPL's voice message. Is there a way to increase the rings to 6 or 8?
drgeoff:
Ask FPL. This is nothing to do with your OBi.
LearnKid:
I think I found the solution. Here are what I did:
1. Changed the voicemail setting in FPL to 8 and;
2. Changed the CallForwarding setting in OBI200 under Physical Interfaces-Phone1-ForwardOnNoAnswerRingCount to 7 (I had it as 4 previously)
Now, after unanswered call rings 7 times, the call goes to FPL's voice message.
Webslinger:
The problem is that you have X_Use302ToCallForward enabled and FPL doesn't allow 302 SIP responses (redirect invite with temporarily moved) to Invite for call forwarding.
You'll need the ATA to bridge calls if you want to use the ATA for call forwarding.
ITSP Profile-->SIP-->Disable X_Use302ToCallForward
Otherwise, when the ATA attempts to forward the call, it will be dropped automatically to Freephoneline's voicemail system.
The PDF guide located on FPL's forum explains this situation on page 5 and also at the top of page 22.
LearnKid:
First of all, I would like to THANK you, Webslinger for your detailed OBI202/200 setup guide ver 1.60. It's very helpful and I learn a lot from it. You're my hero!
To clarify, my issue is not that I couldn't forward or wanted to forward an unanswered call after 4 rings. My issue is I would like to increase # of rings before going to voicemail. I found 4 rings are too fast before I can pickup the handset. I just checked my OBI200. I didn't have the setting enabled. The X_Use302ToCallForward has always been disabled (the box in value column was unchecked with a red exclamation point besides it) since day 1 last year, as I followed your guide to the dot. The 4 rings issue had been bugging me for a while. Then, this week I decided to look at any setting that has number 4 on it. I found and suspected it's from the ForwardOnNoAnswerRingCount. So, I tried and changed it from 4 to 7 and that seems did the trick. I now have more chance to pickup the phone as the call will ring 7 times before going to FPL's voice message. I understand my explanation is non-technical and just discovered the solution of my problem by fluke only. I hope what I did makes sense to you.
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