2 disconnects tonight.. anyone else?
bobbobbob:
Did anyone else get 2 disconnects tonight?.. say between 7pm cst and 9 cst?
Was talking to my sister.. i have cancelled my land line.. and was hoping to use this as my main phone.... but it dropped my call/ hung up on me twice tonight... I would try to make a call after .. and said service was unavailable.. and my sister couldnt call back.. said was unavail.. this happened twice.. like around 7:45pm and 8:45pm or so..in each case.. the outages probably lasted 20-40 seconds... this happen to anyone else?.. this happen frequently??.. just asking as i recently bought this device.. and would have still time to return it etc..
I have a 3mbit dsl line.. of which i was not downloading a thing.. and wifi isnt even enabled.. so someone stealing my bandwidth is unlikely.. and 3mbit should be more than enuff for this device.. ( yes? ) :P
thanks much.
bobbobbob:
happened again today.. a 3mb/s dsl line should be More then enuff to handle this right?
so 3 d/c's in 2 days atm...it was working rather ok on a 10mb line.. w/ a landline.
only thing i changed was dropped the land line. Dropped from 10mb to 3mb.
Do i need QoS engaged?.. i dont have it on atm... nor the micro$oft stuff.. what protocal stacks do i need running? I did send a tech support request in
thanks much.
Stewart:
Log into your DSL modem and check the stats. If your last resync or reestablishment of the PPP connection occurred at the time of or after the dropped call, that is almost certainly your problem. Also, confirm that the S/N margins are decent, at least 10 dB in each direction.
When you changed from 10 Mbps to 3 Mbps service, was anything changed at your home (new modem or router, new wire from the ISP)? If so, please provide details.
Assuming that your service is Google Voice, you might troubleshoot this problem by shutting down the OBi for a few days and using Gmail to make and receive calls. If they still get dropped, you'll know that the OBi is not at fault. Alternatively, you might run a continuous ping to your ISPs first gateway. When the OBi drops a call, check whether there were lots of lost packets.
If no luck, post details about ISP, modem, separate router (if any), service(s) used on OBi, etc.
bobbobbob:
Thank you for the reply.. I will try and take a look at the stuff you suggested... Im a computer guy.. but some of this phone stuff is in a language im not quite up to par on yet.
As to the drop from 10 to 3.. no.. as far as i am Aware.. / been told by telco nothing was changed.. but i am unaware of their SOP for disconnecting a land line and then dropping the bandwidth some.
Fyi - i am using a belkin router.
- Should i have UPnP enabled on the router?.. it has been off and currently is off atm.. ive heard not so great things in the past but apparently it is ok to use now so ive read.
any problems w/ the belkin firewall on the router?.. Any ports Voip needs opened on the router?.. thanks much..
RonR:
The best way to determine if your router is part of the problem is to temporarily eliminate it, if possible. Connect the OBi directly to the modem, power-cycling both units after making the connection.
If the problem continues without the router in the loop, the router is clearly not the cause.
If the problem goes away without the router in it loop, it's certainly suspect.
Navigation
[0] Message Index
[#] Next page