OBi200 and Google Voice: "Connect Failed: 403 Forbidden"
CamSpoT:
Confirming this issue with my Google WorkSpace users:
I have 2 older accounts that were setup 2+ years ago and Obi phones (1032) still work great to this day on my paid for Google Voice Stater accounts.
Tried to add a new one recently and getting the 403 error.I tried Obi/Ploy support and they had me add firewall rules, forwarding all kinds of TPC and UDP ports and didnt get anywhere.
Tired calling google voice support and they had me upgrade from Google Voice Starter to Google Voice Standard that supports Desktop phones. Still did not help and they are "looking into it". https://support.google.com/a/answer/9229433?hl=en
I setup a free google account and added google voice and the phone worked right away.
I wish Obi had a way to use their devices on Google Workspace accounts.
drgeoff:
Quote from: CamSpoT on June 16, 2021, 10:40:50 am
I wish Obi had a way to use their devices on Google Workspace accounts.
I suspect that they don't is much more down to Google's wishes than Poly's.
SteveInWA:
Quote from: drgeoff on June 16, 2021, 10:58:59 am
Quote from: CamSpoT on June 16, 2021, 10:40:50 am
I wish Obi had a way to use their devices on Google Workspace accounts.
I suspect that they don't is much more down to Google's wishes than Poly's.
Google Voice for Google Workspace uses a different provisioning and authentication system for desk phones than the methods used by consumer Google Voice.
The only devices that currently work with Google Voice for Workspace are the Poly VVX 150, 250, 350 and 450 IP phones. They are provisioned via the Google Workspace administrator console, not the OBiTALK portal.
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