No dial tone...changed to new ISP

Started by drp37, June 30, 2020, 12:26:28 PM

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drp37

Hi,

I changed to a new ISP and now my device is not working (ie no dial tone).  Wondering what/if I need to reset or configure anything.  I did unplug and replug everything (including router).

With the old ISP, everything was working fine.

-drp37

drgeoff

#1
Quote from: drp37 on June 30, 2020, 12:26:28 PM
Hi,

I changed to a new ISP and now my device is not working (ie not dial tone).  Wondering what/if I need to reset or configure anything.

With the old ISP, everything was working fine.

-drp37
ISP is irrelevant. Dial tone does NOT come over the network.  It is generated internally by the OBi.  Even with no ethernet cable plugged in.

Test the phone and its cord eg by substitution.

(BTW the "OBiTALK Web Portal" section of the forum is not the appropriate place to post about this issue.)

drp37

Thanks, will troubleshoot...my bad for posting to the wrong section, somewhat in a rush to resolve.