works on one network but not another
pvkid:
I have an Obi200 and it has been working fine for a long time. Now it has stop working ( I can not place calls)
The strange thing is when I plug it into another network (at a friend's house) it works just fine.
Can you direct me on how to troubleshoot this?
drgeoff:
Quote from: pvkid on July 14, 2020, 10:12:13 am
I have an Obi200 and it has been working fine for a long time. Now it has stop working ( I can not place calls)
The strange thing is when I plug it into another network (at a friend's house) it works just fine.
Can you direct me on how to troubleshoot this?
At your friend's house were you using your ethernet cable and your telephone?
Everything below at your house.
Do you hear dial tone when you lift the phone handset?
Cannot place calls using which Internet Telephony Service Provider?
Can you receive calls?
Can you hear "Welcome to OBitalk and .." when you dial **9 222 222 222 ?
What state are the 3 LEDs when the phone is on-hook?
What state are the 3 LEDs when the phone is off-hook?
Is the phone plugged directly into the OBi200 or is it via house wiring? If the latter try the former.
pvkid:
I will give you the answers of what I have now and answer the others when I get to that location.
There is a dial tone.
I am using Google voice
On-Hook All 3 LEDs are on like normal.
The phone is plugged directly into the Obi.
I have another Obi 200 (different number with Google Voice) and it works on both networks just fine with no problems.
More to come
azrobert:
Try re-booting your router.
pvkid:
There is a dial tone.
I am using Google voice
I can not make calls, it says "we could not complete your call, please try again"
I can not receive calls, it says "rejected error 604"
The echo test works just fine. "Welcome to OBitalk and .." when you dial **9 222 222 222
On-Hook All 3 LEDs are on like normal.
Off Hook Phone light blinks slow, the middle light blinks very fast.
The phone is plugged directly into the Obi.
The router and modem has been rebooted.
In the dashboard it says it is connected and has a green light.
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