My Obi200 will not show up under my devices or set up

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Tangello:
Suddenly, or through lack of use - I really don’t know,  my obi200 just stopped working.  I generally only use it to fax and it worked great until it didn’t. I checked it’s vitals by logging into the device through the IP address and voltage isn’t 0 so it appears the machine is functioning I just cannot get the device to respond when I dial the activation number after I did a hard reset.  I don’t know what to do - I’m about ready to throw this thing out the window. 

On the dashboard it shows a “soft phone” which has an obi number - that is not my machines number but I do have a compatible voip phone attached so I don’t know. Also, if I go down to “link devices” I can see my obi talk device number but cannot link it to anything. I am so frustrated and confused. And no one at the company cares enough to monitor a call
Line.  Help!! I need to fax! Thanks.

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