Problem with Line Caller ID being picked up
verber:
infinsloop... thanks for the suggestion. I had checked through the forum before posting and saw the suggestions about playing with ring delay. The unit had the default already set 4000ms so that wasn't it.
Yesterday evening OBisupport did some remote debugging and called my landline. They got caller id. I called from the lines that were not displaying caller id and they were showing up as well. What changed? Nothing that I know, but it's working now.
infin8loop:
Does anyone know if when OBi Support performs "remote debugging" and things suddenly start to work.. if they are remotely tweaking values in the OBi unit configuration and just not mentioning it? Debugging in and of itself usually means the diagnoses of a problem leading to some sort of fix being applied --whether it be code change or configuration change or simply rebooting because, well, nothing else has worked and that usually fixes the problem. Many years ago as a junior programmer I was looking at a dump and couldn't figure out why things were "scrambled". The code (not mine) looked solid. Someone mentioned "solar flares" could scramble computer memory. I reran the job making no changes and it ran ok. Sure, must have been a solar flare (eye roll). Another time it turned out that operations had loaded the input data that was on punched cards into the card reader upside and backwards causing all the input edits to fail and everything rejected. In this case, perhaps the little gerbils inside the OBi responsible for delivering callerid were on a coffee break when it wasn't working.
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