Need help adding an Obi200 to my Dashboard
BlueObi:
After 3 days of trying multiple things, I simply cannot add my Obi200 to the Obi Dashboard. I thought perhaps the server was down over the weekend and would be restored today (Monday). No joy.
Device(s) - Obi200, Asus RT-AC68W Router, Arris SB8200, ISP is Spectrum
**9 222 222 222 works fine. Echo test is perfect. **5 XXXX fails every time.
Updated to latest firmware (Obi200 and Asus Router)
Factory reset the Obi numerous times. Tried both DHCP & Static IP on the Obi200
Changed the DNS servers multiple times 4.2.2.2, 8.8.8.8, etc.
Enabled/Disabled SIP Passthrough a few times on the router
Set the OBi200 IP as my router's DMZ (was hammered with hits to port 5060 within 24 hours)
Factory reset and then connected the OBi directly to a separate wireless client (TP-Link WR802N) connected to my phone's wifi hotspot. Echo worked fine. No luck on dashboard. Manually updated DNS to 4.2.2.2. Still no luck
In every instance, the **9 echo test works fine, but the **5 XXXX will NOT work to connect the device to my dashboard on ObiTalk.
It seems like this is on the ObiTalk server side. Not sure what else to try!
Can this be setup for Google Voice without getting this onto the Obi dashboard? If so, would someone please point me to detailed instructions for the setup? The instructions I have been able to find each include "first add it to your dashboard..." :(
Any help would be appreciated.
drgeoff:
1. No you cannot cannot configure an OBi with GV without using the dashboard.
2. Take the OBi to somewhere else (eg a friend's house) preferably on a different Internet Service Provider and try adding to your dashboard and configuring for GV there. If that works take it back to home and try making and receiving GV calls. If those calls fail there is something up with your router or ISP.
BlueObi:
Quote from: drgeoff on August 18, 2020, 09:35:28 am
1. No you cannot cannot configure an OBi with GV without using the dashboard.
2. Take the OBi to somewhere else (eg a friend's house) preferably on a different Internet Service Provider and try adding to your dashboard and configuring for GV there. If that works take it back to home and try making and receiving GV calls. If those calls fail there is something up with your router or ISP.
Thanks drgeoff!
1. Too bad the Obi cannot be manually configured for GV. That would be worth manually updating a bunch of settings to make it work.
2. I effectively took the OBi elsewhere by connecting the Obi to my travel wired Ethernet to Wifi adapter connected through my phone's WiFi hotspot - The OBi200 is connected directly to the internet via a completely different ISP, eliminating my home network and router from the equation.
New additional question - Is there a hidden "ringback" feature on a server somewhere? The Obi initiates a call and/or sends a packet and hangs up. Then the other side calls the Obi back? Seems like this is what the server is trying to do when adding the Obi to the dashboard, but maybe this would confirm that the dashboard add is down/broken/etc.?
drgeoff:
Quote from: BlueObi on August 18, 2020, 10:26:53 am
New additional question - Is there a hidden "ringback" feature on a server somewhere? The Obi initiates a call and/or sends a packet and hangs up. Then the other side calls the Obi back? Seems like this is what the server is trying to do when adding the Obi to the dashboard, but maybe this would confirm that the dashboard add is down/broken/etc.?
No that is not like what happens.
What do you hear on the phone and what message on the dashboard page in response to dialling the **5 nnnn ?
BlueObi:
It says something like: "The number you have dialed star star 5 N N N N" has been sent to the server." If I do not hang up, it will repeat the message 3 times before automatically disconnecting the phone line. (I am not at home until late tonight, so the phrase may not be exact)
The Dashboard will count down to zero, then gives the following message saying it failed to connect:
Quote from: OBi Dashboard
Failed to connect to your device. Please check your device's internet connection:
1. Check to be sure the OBi device's power LED solid green. If the power light (LED) is blinking green, that means the OBi can't get an IP address from your router. Verify the Ethernet cable is securely connected to the OBi and the router. If available check if there is a link light (LED) on the router port where the Ethernet cable connects. If the LED behavior appears to be faulty, try another Ethernet cable.
2. Can you call **9-222-222-222 ? If not, make sure your router's firewall is not blocking traffic from the OBi. Click Here for more.
3. If you are using a Westell / Actiontec router, you MUST disable the firewall. Click Here for more.
Click Try Again or click Cancel to return to the device list.
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