Need help adding an Obi200 to my Dashboard
BlueObi:
Thanks all for the responses!
Quote from: drgeoff on August 18, 2020, 02:29:38 pm
If the box for "I want to configure Google Voice on this device." is ticked try unticking it before proceeding. If that succeeds you can configure GV subsequently.
I have tried several times with and without the GV checkbox ticked. No joy either way.
Quote from: SteveInWA on August 18, 2020, 02:38:30 pm
What is the provenance (origin/authenticity) of this OBi 200? Did you recently buy it new, from an authorized retailer, or is if from a private seller on eBay or Craigslist, or has it been used before by somebody else who sold/gave it to you, or ??
I bought it "new" from a storefront on eBay (the day after Amazon sold out...) It was listed as new, and appeared to be new upon basic inspection (i.e. Still in plastic sleeves, smelled new and the cable twist-ties did not look to be removed and reapplied). Unfortunately, there is no way to truly know if it was indeed new/never used, surplus, etc.
Quote from: SteveInWA on August 18, 2020, 03:58:45 pm
That's not what I was exploring. There is a scenario whereby a device can't be added, which exhibits the exact symptom the OP describes. It can only be fixed by contacting Poly support.
If others are successfully removing/adding devices today, then it must be my box and Poly Support is needed. I found the help link and submitted a ticket, including the Obi #, MAC and S/N. Hopefully, this will be easily resolved in a day or so... Or I find out this unit was stolen and a whole new adventure begins. :/
drgeoff:
Yes, beginning to look like although perhaps new and unused this is not a unit that was intended for a retail end user but for an ITSP or corporate user who would be doing their own provisioning, not using the ordinary dashboard at obitalk.com. (See eg Zero-Touch Device Customization, page 11 of https://www.obitalk.com/info/documents/provisioning/OBiProvisioningGuide.pdf.)
If that is indeed the case then the only options are to seek assistance from Obi Tech Support or return the item to the seller.
Please post again when and how this is resolved.
BlueObi:
Latest update...
Quote from: Poly Support
Thank you for contacting Poly Customer Care.
In response to your query, we regret to inform that we can't help on this.
Please contact the service provider to get better assistance.
Huh? This does not bode well.
SteveInWA:
Return it to the seller. Never buy OBiTALK products from eBay or Craigslist.
drgeoff:
Quote from: BlueObi on August 21, 2020, 11:31:36 am
Latest update...
Quote from: Poly Support
Thank you for contacting Poly Customer Care.
In response to your query, we regret to inform that we can't help on this.
Please contact the service provider to get better assistance.
Huh? This does not bode well.
That seems to be Poly support confirming that this unit was supplied to an ITSP.
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