Need help adding an Obi200 to my Dashboard
BlueObi:
Closing the loop on this one...
1. I sent the OBi200 unit back for a refund.
2. I found an OBi202 on Amazon sold by Obi at a reasonable price with free Prime shipping. (Only available through an Amazon Business account). The new OBi202 set up just fine with zero issues. It is working well with GV :D
3. Even though I had already sent back the OBi200, I called and talked to Poly/OBi Support. They confirmed that it was indeed a unit sold to an ITSP and it is locked. Poly/Obi can not help with these at all. The tech support people actually no way to know who that ITSP is, either. Apparently, it is meant to be a true black box to them to be supported only by the ITSP to whom the units were sold.
For anyone else thinking of buying a unit on eBay or other non-official channels - ask the seller for the OBi number and then contact Poly Support with that number to see if it is a number they do or do not support. The tech support guy said that this is the best way to go.
Further news - Poly/OBi has no intention of dropping the OBi200. The tech support guy said that they were having big supply chain issues right now and trouble getting components, so production is way behind. They plan to get the OBi200's back out there as soon as they can get the raw materials to do so...
Thanks again to drgeoff and SteveInWA for your help through this adventure.
Taoman:
Quote from: BlueObi on September 02, 2020, 02:33:06 pm
Further news - Poly/OBi has no intention of dropping the OBi200. The tech support guy said that they were having big supply chain issues right now and trouble getting components, so production is way behind. They plan to get the OBi200's back out there as soon as they can get the raw materials to do so...
Thanks for posting this. Good to know.
drgeoff:
Quote from: BlueObi on September 02, 2020, 02:33:06 pm
...The tech support guy said that they were having big supply chain issues right now and trouble getting components, so production is way behind. ...
That's a completely different story to the "we have plenty in our warehouse" in http://www.obitalk.com/forum/index.php?topic=17322.msg104877#msg104877. At least one Poly employee is singing from the wrong hymn sheet.
SteveInWA:
The linked post drgeoff provided is the correct and official response from Poly management. Whatever other answer might have been given is probably either partially or fully incorrect.
BlueObi:
I was not trying to create issues as to who at OBi said what. With Amazon and other sales channels devoid of stock, I took the opportunity to ask the tech support guy about obsolescence and/or supply while he was on the phone. I figured people here were also interested, so I simply passed along what the tech support guy said.
My main takeaway here is that Poly/Obi is not planning to discontinue the OBi ATAs, and they are working to get them back on the shelf.
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