Need help adding an Obi200 to my Dashboard
drgeoff:
Quote from: BlueObi on August 18, 2020, 01:30:26 pm
It says something like: "The number you have dialed star star 5 N N N N" has been sent to the server." If I do not hang up, it will repeat the message 3 times before automatically disconnecting the phone line. (I am not at home until late tonight, so the phrase may not be exact)
The Dashboard will count down to zero, then gives the following message saying it failed to connect:
Quote from: OBi Dashboard
Failed to connect to your device. Please check your device's internet connection:
1. Check to be sure the OBi device's power LED solid green. If the power light (LED) is blinking green, that means the OBi can't get an IP address from your router. Verify the Ethernet cable is securely connected to the OBi and the router. If available check if there is a link light (LED) on the router port where the Ethernet cable connects. If the LED behavior appears to be faulty, try another Ethernet cable.
2. Can you call **9-222-222-222 ? If not, make sure your router's firewall is not blocking traffic from the OBi. Click Here for more.
3. If you are using a Westell / Actiontec router, you MUST disable the firewall. Click Here for more.
Click Try Again or click Cancel to return to the device list.
If the box for "I want to configure Google Voice on this device." is ticked try unticking it before proceeding. If that succeeds you can configure GV subsequently.
SteveInWA:
What is the provenance (origin/authenticity) of this OBi 200? Did you recently buy it new, from an authorized retailer, or is if from a private seller on eBay or Craigslist, or has it been used before by somebody else who sold/gave it to you, or ??
Taoman:
Quote from: BlueObi on August 18, 2020, 10:26:53 am
but maybe this would confirm that the dashboard add is down/broken/etc.?
I just deleted my OBi202 device from the dashboard. I then added it back without issue so I'm pretty sure the OBiTALK servers are working normally. I unchecked the Google Voice checkbox before adding it as I don't use GV on that OBi device.
Note: I use an Asus RT-AC68U (flashed with Merlin firmware) with an Arris SB6183 modem on Comcast.
drgeoff:
Quote from: SteveInWA on August 18, 2020, 02:38:30 pm
What is the provenance (origin/authenticity) of this OBi 200? Did you recently buy it new, from an authorized retailer, or is if from a private seller on eBay or Craigslist, or has it been used before by somebody else who sold/gave it to you, or ??
Trying to add a device that has previously been added to a different account and not deleted from it will give the specific reply from the Obitalk server - "The device has joined the network before, under another user's account." That is not what the OP is experiencing.
SteveInWA:
Quote from: drgeoff on August 18, 2020, 02:59:48 pm
Quote from: SteveInWA on August 18, 2020, 02:38:30 pm
What is the provenance (origin/authenticity) of this OBi 200? Did you recently buy it new, from an authorized retailer, or is if from a private seller on eBay or Craigslist, or has it been used before by somebody else who sold/gave it to you, or ??
Trying to add a device that has previously been added to a different account and not deleted from it will give the specific reply from the Obitalk server - "The device has joined the network before, under another user's account." That is not what the OP is experiencing.
That's not what I was exploring. There is a scenario whereby a device can' be added, which exhibits the exact symptom the OP describes. It can only be fixed by contacting Poly support.
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