Custom Answering Menu to Forward When not Home
amrutsevak:
I don't know if this seems possible but it seems you can record your own message so it seems possible.
So, is there a way, if I'm not home, then the Auto Attendant can give the caller 3 choice like dial "1001" to call "X's cell phone", dial "1002" to reach Y's cell phone", dial "1003 to reach Z's cell phone"? Of course, I would have to record these messages somehow.
And have the AA dial the cell phone of who they're trying to reach automatically?
I saw in the administration guide which says how you can record your own prompts, but doesn't mention how you can get the prompts to do the actually forwarding.
Any help appreciated.
QBZappy:
amrutsevak,
Hi,
Virtual extension calling via the OBi is now possible since v 1.3. I think they forgot to mention that, or it didn't occur to them.
OBihai marketing department may want to add a new feature to their OBi marketing literature. As of firmware v 1.3 IVR prompts are now recordable. When you call into the OBi and the CID is in the COT you will be presented with 3 options.
1- Continue this call
2- Make a new call
3- Callback number
By setting up your own voice prompts you are free to record anything you like. Callers may not even need to know about options 1 and 3, if you don't mention it in the IVR. They may be used as secret options for yourself or the select few you would like to share with. Virtual extension calling can be accomplished by combining option 2 of the AA with the speed dial numbers. Speed dial numbers can be routed by prefixing it with (**1, **2, or **8 if you have an OBi110) + tel number. You are limited to extensions beginning with "2". All extensions must be dialed in this format for it to work.:
2+speed dial number+#
(Note # must be entered last, this behavior differs from dialing speed dial number directly from the phone. From the phone there is no need to end with # for the speed dial number to work.)
Examples:
1) If you use an incoming call strategy were COT calls are offered an IVR and asks the user to dial an extension they may enter any one of the following 99 extension numbers 21# ... 299#
2) In a business setting it may be desirable to allow all calls into your AA. When you record your prompt you may offer 21# as Sales, 22# Accounting, etc...
I've tested it, and it works. OBi is becoming more like a mini PBX.
amrutsevak:
Hi, QBZappy.
Thanks for your reply. It's great to know OBi has this capability. I read your post but unfortunately, it doesn't explain how to do it step-by-step, so I'm at a loss. I got a custom greeting recorded but I don't know how to use it. Moreover, I don't know how to enable custom greeting for some callers but not all.
Again, the admin guide really doesn't show step-by-step either.
It's a great device but very hard to program for the lay person.
QBZappy:
Quote
Q. How to record user prompts on your OBi device?
A.
- There are 10 slots for User Recordable Prompts
- The maximum length for each user prompt is 60s
- Total space available for all user prompts is 122s
- User Prompts are referenced in AA Prompts configuration with the notations %USER1%, %USER2%, … %USER10%
- Prompts are recorded via PHONE Port IVR main menu 0 (that is, dial * * * 0), and enter option 1001#
for %USER1% prompt, 1002# for %USER2% prompt, and so on, up to 1010#.
o When you are prompted to enter “value” when recording prompt, press any digit 0-9 to start recording. When you’re done, press #
o Tips: Leave at least 1s of space at the end before hitting # to avoid the ending being truncated.
o Afterwards, you can review your recording, and save it permanently if you are satisfied with it. Otherwise you can record again
o After you have saved a recorded prompt, you can proceed to record a different one. When you hang up, the OBi device will reboot automatically so that the new prompts can take effect
- Each user prompt has two status parameters shown at the top under the Auto Attendant page:
o Description – A short text description of what to the prompt contains; limited to 80 characters. User can edit the description on the device web page. The description is stored as part of the prompt data and can be backed up and restored along with the prompt data. After you have recorded one more new prompts, you should go to this page to modify the descriptions and save them with the new prompts
o Length – The duration of the prompt in milliseconds
o The page also shows (at the bottom of the section) how much total space has been used and total available space remaining
-------
Q. How to use the recorded prompts for AA1?
A.
- AA1 has the following programmable prompt parameters with default factory provided contents:
o Welcome – Default = “Welcome to OBi Attendant”
o MenuTitle – Default = “Main Menu”
o Menu – Default = “Press 1 to continue this call, Press 2 to make a new call, Press 3 to enter a callback number”, repeated 3 times
o EnterNumber – Default = “Enter number followed by # key”
o EnterPin – Default = “Enter PIN”
o InvalidPin – Default = “Invalid PIN”
o PleaseWait – Default = “Please wait while your call is being connected”
o Bye – Default = “Thank you for choosing OBiHAI. Goodbye”
- The default contents are played if the prompt parameter is blank
- To play your own recorded prompts, you enter one or more user prompts (separated by comma), such as: %USER1%, %USER2%. OBi will play the user prompts one by one in the order the user prompts are listed in the parameter
- Each user prompt in the list takes an optional “r=[start][-end]” parameter to specify the range of the recorded prompt to play; unit is in milliseconds. For example:
o %USER3%;r=1000 (starts playing at the 1000 ms mark to the end)
o %USER5%;r=-2500 (starts from beginning to the 2500 ms mark)
o %USER6%;r=1300-3720 (starts from the 1300 ms mark to the 3720 ms mark)
o %USER5%;r=3200-1200 (does not play anything since end < start)
o
- To insert additional silence period while playing the prompts, you can add one more “&pause(<length>)” where length is the duration of the pause in seconds. For example:
o %USER1%;r=1200,&pause(2),%USER2%,&pause(3)
Don't let the above intimidate you. It is easier than it reads to set up. Use the correct tool to record the IVR in the format they suggest. Somewhere OBihai mentioned that they were going to offer a recording tool. I haven't seen it.
Edit:
The easiest way to make IVR recordings is to use the phone attached to the OBi.
Stewart:
Quote from: QBZappy on October 19, 2011, 11:24:36 am
Somewhere OBihai mentioned that they were going to offer a recording tool. I haven't seen it.
I wrote a simple perl script to create a prompts file (that can be uploaded to your OBi) from a series of .wav file. I hope to post it here (as open source freeware), but have asked Obihai whether this is ok, and am awaiting a reply.
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