Custom Answering Menu to Forward When not Home

<< < (3/4) > >>

RonR:
Ravi,

Dial ***0  followed by 1001# to verify that you have recorded a User Prompt in the USER1 slot.

Then enter %USER1% in the Value field of the desired Auto Attendant Prompt (Welcome, InvalidPin, etc.).

Click Submit and Reboot.

Ravi:
RonR,
I Dialed ***0  followed by 1001# and verified my own message is stored.

But when I call AA, i still hear Default Obi AA. should I configure somewhere else to use my own message?

I have done this at least 10 times, but no change. I always hear on IVR, but actual AA is not prompting my message.

RonR:
Ravi,

Did you enter %USER1% in the Value field of the desired Auto Attendant Prompt (Welcome, InvalidPin, etc.)?

Recording a message (User Prompt #1) does not put that message into use anywhere.  You must then assign that recorded message to a particular Auto Attendant prompt.

Ravi:
RonR,
Thanks for that. Now AA is working with my message.

Is it possible to have Custom AA with specific number connected. Example

Option in AA asking to choose number for
Office - 1
Home - 2
Cell - 3

Regards

RonR:
You can have up to 10 custom prompts.

You can assign them as desired to the various AA prompts:

Welcome
InvalidPin
EnterPin 
MenuTitle
Menu
PleaseWait
EnterNumber
Bye

You cannot change the basic functioning of the Auto Attendant:

Pressing 1 will ring the PHONE Port.
Pressing 2 will accept a number to dial.
Pressing 3 will accept a callback number.

You could prompt:

Press 21# for Office
Press 22# for Home
Press 23# for Cell

and have Speed dials of:

1 -> Office number
2 -> Home number
3 -> Cell number

Navigation

[0] Message Index

[#] Next page

[*] Previous page