Obi200; Failed in setting SP3 for VOIP.MS & have quit trying.
drgeoff:
Quote from: Sheffield_Steve on August 31, 2020, 10:13:37 am
You must set it up via the ObiTalk website portal. NOT the local IP web server.
Because why?
vtsnaab:
I made a ticket with them & they responded, but clearly have little info pertinent to the Obi200.
My hope is that someone else here has gotten VOIP.MS to work similarly & could tell me the steps..?
Taoman:
Personally, I would start over and undo everything you've done so far.
Also, Voip.ms and best practices recommend not registering to your main account. Dozens of people have had their main accounts hacked (myself included). Luckily, I had other security measures in place so I didn't get a few dozen calls to the Ukraine charged to my account. I would recommend registering your IP Phone to a sub-account.
I assume you know how the sub-account naming convention for your username works? If not, familiarize yourself with it:
https://wiki.voip.ms/article/Sub_Accounts
I'm unclear why you're trying to configure this manually when you're already using OBiTALK for your GV accounts? It's a no-brainer to have OBiTALK configure the account for you. Since you're having problems I would suggest going back to using OBiTALK provisioning. Once that's done:
Blue gear icon->>SP3 blue gear icon->>OBiTALK Compatible Service Providers-->voip.ms--> select your closest POP server, enter your SIP credentials and you're off to the races.
Once you get SP3 registering to Voip.ms, if you still don't want incoming calls to your OBi then change your X_InboundCallRoute to be {}.
vtsnaab:
Thanks for your wonderful reply Taoman !!
Since I 1st posted here I have done exactly as you've suggested - several times actually.
The sub-account I made is just the main & _2 sort of like what their page shows: 100000_home ("You can use alphanumeric characters for the username")
Both via the local IP & via the portal & the (very lacking...) results make zero sense to me.
The local IP setup never registered as seen here & when their support looked at their end.
When using the portal after putting the settings back to default provisioning, etc. & rebooting as needed - using their VOIP.MS setup brought only 'service not configured' and in expert the server fields both showed a red ! no matter which of their servers I then changed it to.
Just to be very clear:
Both GV lines are fine as they are;
The 1st line is set to ring - the 2nd line is set not to ring;
The outgoing preferred line is the 2nd one;
The 'new' line - if it will ever work will also be allowed to ring.
Support wanted more & more screenshots & I finally realized they are pretty much clueless about the Obi200 series, which is why I really hope someone here knows better ?!?
Thanks !!
drgeoff:
Quote from: vtsnaab on September 02, 2020, 03:15:19 pm
Thanks for your wonderful reply Taoman !!
Since I 1st posted here I have done exactly as you've suggested - several times actually.
The sub-account I made is just the main & _2 sort of like what their page shows: 100000_home ("You can use alphanumeric characters for the username")
Both via the local IP & via the portal & the (very lacking...) results make zero sense to me.
The local IP setup never registered as seen here & when their support looked at their end.
When using the portal after putting the settings back to default provisioning, etc. & rebooting as needed - using their VOIP.MS setup brought only 'service not configured' and in expert the server fields both showed a red ! no matter which of their servers I then changed it to.
Just to be very clear:
Both GV lines are fine as they are;
The 1st line is set to ring - the 2nd line is set not to ring;
The outgoing preferred line is the 2nd one;
The 'new' line - if it will ever work will also be allowed to ring.
Support wanted more & more screenshots & I finally realized they are pretty much clueless about the Obi200 series, which is why I really hope someone here knows better ?!?
Thanks !!
The red exclamation marks merely indicate that fields have been changed from their default values. They do not necessarily mean that the values are incorrect or have any sort of error.
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