Callcentric and GV, having trouble with **2 with GV.
JamesD:
I have Callcentric and GV setup on my Obi110. I have Callcentric setup oas SP1, primary for outbound and GV as SP2. Problem I am having is whenever I want to use **2 to use to do and outbound call to SP2 the Obi device tells me, "there is no call route available to complete your call". Keep in mind all the configuration made to my device were used through the Obi website, not thru the device's webserver.
Also, I have Callcentic voicemail setup on my account. When I configured the service via the Obi website I checked marked the box that said "Enable Voicemail Notification". The problem I'm having is that the check mark won’t stay on there. When I go back into Obi website into Callcentric SP1 I see it unchecked. Also I do have a voicemail but my phone's voicemail indicator won’t flash. Also I made sure I ordered voice mail through callcentric and I have a new message waiting for me. Any suggestions? I also updated my firmware to the latest version with same results.
Thanks
RonR:
Quote from: JamesD on October 23, 2011, 02:35:17 pm
Keep in mind all the configuration made to my device were used through the Obi website, not thru the device's webserver.
The OBiTALK Web Portal is currently generating corrupted OutboundCallRoute configurations which prevent making **1/**2/**8/**9 calls.
To solve this problem, log into the OBi directly at the IP address returned by dialing ***1. Then set:
System Management -> Auto Provisioning -> ITSP Provisioning -> Method : Disabled
Physical Interfaces -> PHONE Port -> OutboundCallRoute : (Default checked)
JamesD:
Hi RonR,
I went to the ITSP Provisioning and set Method to Disabled. I then went to OutboundCallRoute and check disabled. I then click submit and I click reboot as prompted. I restarts and it's checked. Afew seconds later it reboots again but when I go back into OutboundCallRoute it is unchecked! I keeps reverting back to uncheck. I did this three times, as soon as I check the box, it reboots, settings stay for a few seconds then it reboots by itself again with the setting unchecked.
RonR:
James,
Are you sure BOTH Provisioning settings have their Method's set to Disabled? If they are, the OBi's other settings should not be reverting and the OBi should not be rebooting.
Make sure you're clicking Submit at the bottom of any page you've made changes to before leaving that page.
JamesD:
I went to the menus as you stated:
System Management -> Auto Provisioning -> ITSP Provisioning
and set Method : Disabled
This setting has not been changed. It's currently set to disabled. Is there another setting that needs to set to disabled?
I even went to "Auto Firmware Update" under Auto Provisioning and set that as disabled too. I made sure I click submit > reboot. I went back to Phone Port > OutboundCallRoute and checked the box, Submit > then Reboot. Same results.. Did I miss a step?
Thanks for your help..
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