Is there a known issue with Obitalk servers right now?
Lelobi:
In case it's helpful to others who run into the same problem: I reached out to Poly customer support, who got the word from their Tech Specialist:
Quote
...there is an intermittent network issue on our end (our engineers are currently working on this but no ETA at the time).
The issue is only when trying to add the device, unfortunately, there is no manual way of doing this from our end but only from your own OBiTalk.com account.
They have recommend to keep trying to add the device at different times.
From my experience, "intermittent" is an understatement, but I kept trying and it eventually worked after about 20 tries.
Have a nice day.
xrak:
Ran into the same problem and finally I got it to work by repeatedly punching in the same **5 code multiple times within the timeout period when the server is listening for the device.
Agent88:
My OBi110 has been working flawlessly for about a decade until the day after Christmas this year. Since then, it has dropped registration about every 2 or 3 hours and I have to power cycle it to get it back online. Either the Polycom support pushed a fw update that causes this issue or the servers that are supposed to keep us connected are having issues. It would be nice to know before I undertake replacement of this ATA.
drgeoff:
Quote from: Agent88 on December 28, 2020, 03:15:11 pm
My OBi110 has been working flawlessly for about a decade until the day after Christmas this year. Since then, it has dropped registration about every 2 or 3 hours and I have to power cycle it to get it back online. Either the Polycom support pushed a fw update that causes this issue or the servers that are supposed to keep us connected are having issues. It would be nice to know before I undertake replacement of this ATA.
There has not been and there will not be a firmware update for the OBi100 and OBi110 models.
Whatever the problem is that you are experiencing it is not caused by any infrastructure or service operated by or on behalf of Obihai/Poly. Your OBi110 connects directly to your Internet telephony Service Provider via your Internet Service Provider and other network provider(s). Obihai/Poly servers play no part whatsoever.
vsproductions:
Is anyone still having the same issues connecting their devices? I've been trying for days now to add my device. Google number... same issues... Dial the **5 code and nothing... Tried using redial to enter it as many times as possible before the timeout happens. Using ObiTalk dashboard as I have a google number.
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