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Author Topic: Is there a known issue with Obitalk servers right now?  (Read 9510 times)
Lelobi
Newbie
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Posts: 3


« on: November 02, 2020, 07:18:04 pm »

I am unable to 'Add an Obi device'.  I'm connected to the internet.  The test call works fine.  I call the number that the 'Add' screen provides me and I get the expected response, i.e., that "the number you dialed has been sent to the server", but then the page times out.  I've tried several times over the past few hours, same thing.  Also worked through the troubleshooting self-help thing, i.e., manually set the DNSServer1 to 4.2.2.2.  Still same thing.  Similar forum messages from the past seem to indicate that Obitalk had an issue with their servers.

Is that the case now?

L
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dandu3
Newbie
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Posts: 2


« Reply #1 on: November 02, 2020, 09:42:26 pm »

don't bother and use only the obi's web interface, unless it's not what you're talking about
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drgeoff
Hero Member & Beta Tester
*****
Posts: 5076


« Reply #2 on: November 03, 2020, 12:53:42 am »

don't bother and use only the obi's web interface, unless it's not what you're talking about
If you want Google Voice on an OBi, adding to your dashboard is essential.
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Lelobi
Newbie
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Posts: 3


« Reply #3 on: November 03, 2020, 05:23:40 am »

To be clear, I am talking about the Obi web interface at https://www.obitalk.com/obinet/pg/obhdev/add?nxtstep=2&cfg=1.  AFAIK, this is a necessary first step.
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drgeoff
Hero Member & Beta Tester
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Posts: 5076


« Reply #4 on: November 03, 2020, 05:48:29 am »

To be clear, I am talking about the Obi web interface at https://www.obitalk.com/obinet/pg/obhdev/add?nxtstep=2&cfg=1.  AFAIK, this is a necessary first step.
It is a necessary first step if you want to configure Google Voice on your OBi or if you wish/need to configure an OBi remotely.  If neither of those two hold, then everything else can be achieved by using your OBis onboard web server GUI.  Dial ***1 and note the IP address read out to you.  Put that into the address bar of a browser and login with admin for username and password.
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Lelobi
Newbie
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Posts: 3


« Reply #5 on: November 04, 2020, 08:16:27 pm »

In case it's helpful to others who run into the same problem:  I reached out to Poly customer support, who got the word from their Tech Specialist:

Quote
...there is an intermittent network issue on our end (our engineers are currently working on this but no ETA at the time).

The issue is only when trying to add the device, unfortunately, there is no manual way of doing this from our end but only from your own OBiTalk.com account.

They have recommend to keep trying to add the device at different times.

From my experience, "intermittent" is an understatement, but I kept trying and it eventually worked after about 20 tries.

Have a nice day.
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xrak
Newbie
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Posts: 1


« Reply #6 on: December 03, 2020, 01:39:01 pm »

Ran into the same problem and finally I got it to work by repeatedly punching in the same **5 code multiple times within the timeout period when the server is listening for the device.
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Agent88
Jr. Member
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Posts: 67


« Reply #7 on: December 28, 2020, 03:15:11 pm »

My OBi110 has been working flawlessly for about a decade until the day after Christmas this year.  Since then, it has dropped registration about every 2 or 3 hours and I have to power cycle it to get it back online.  Either the Polycom support pushed a fw update that causes this issue or the servers that are supposed to keep us connected are having issues.  It would be nice to know before I undertake replacement of this ATA.
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drgeoff
Hero Member & Beta Tester
*****
Posts: 5076


« Reply #8 on: December 28, 2020, 04:56:37 pm »

My OBi110 has been working flawlessly for about a decade until the day after Christmas this year.  Since then, it has dropped registration about every 2 or 3 hours and I have to power cycle it to get it back online.  Either the Polycom support pushed a fw update that causes this issue or the servers that are supposed to keep us connected are having issues.  It would be nice to know before I undertake replacement of this ATA.
There has not been and there will not be a firmware update for the OBi100 and OBi110 models.

Whatever the problem is that you are experiencing it is not caused by any infrastructure or service operated by or on behalf of Obihai/Poly.    Your OBi110 connects directly to your Internet telephony Service Provider via your Internet Service Provider and other network provider(s).  Obihai/Poly servers play no part whatsoever.
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vsproductions
Newbie
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Posts: 2


« Reply #9 on: January 13, 2021, 07:11:21 am »

Is anyone still having the same issues connecting their devices? I've been trying for days now to add my device. Google number... same issues... Dial the **5 code and nothing... Tried using redial to enter it as many times as possible before the timeout happens. Using ObiTalk dashboard as I have a google number.
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drgeoff
Hero Member & Beta Tester
*****
Posts: 5076


« Reply #10 on: January 13, 2021, 08:25:56 am »

Is anyone still having the same issues connecting their devices? I've been trying for days now to add my device. Google number... same issues... Dial the **5 code and nothing... Tried using redial to enter it as many times as possible before the timeout happens. Using ObiTalk dashboard as I have a google number.
If you can successfully reach the echo test number **9 222 222 222, but the **5 nnnn procedure fails then the most likely reason is a continuing issue with Obihai/Poly servers which has been officially acknowledged to exist but seems to be beyond Obihai/Poly to remedy.
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vsproductions
Newbie
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Posts: 2


« Reply #11 on: January 13, 2021, 10:08:53 am »

Is anyone still having the same issues connecting their devices? I've been trying for days now to add my device. Google number... same issues... Dial the **5 code and nothing... Tried using redial to enter it as many times as possible before the timeout happens. Using ObiTalk dashboard as I have a google number.
If you can successfully reach the echo test number **9 222 222 222, but the **5 nnnn procedure fails then the most likely reason is a continuing issue with Obihai/Poly servers which has been officially acknowledged to exist but seems to be beyond Obihai/Poly to remedy.


After many attempts, I tried "at lunchtime" and it went through, finally! Whew...

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karenmschr
Newbie
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Posts: 1


« Reply #12 on: January 19, 2021, 09:46:20 am »

I am still having issues today so this problem has been on going. Where is tech support in resolving the problem?Huh I am also receiving DOZENS of calls on my phone from 900 000 0000 165 even though the device isn't added to my Obitalk account! How is someone calling me when the device isn't activated?  I was getting calls ALL NIGHT long, finally had to take the battery out of my phone.
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